Practice Support Representative

A company is looking for a Practice Support Representative to assist customers and patients with website tools and testing device processes.

Key Responsibilities

Assist customers via telephone with questions regarding website tools and uploading processes

Investigate and resolve issues related to orders, physician updates, and fax communications

Provide cross-training support to co-workers and troubleshoot uploading issues for tests

Required Qualifications

High school diploma or equivalent

Minimum of one (1) year of customer service / support experience preferred

Must maintain a neat and well-groomed appearance

Ability to lift up to 35 pounds and sit / stand for extended periods

Flexibility in working hours to meet job requirements