Desk Side Administrator

Job Summary :

As a Desk side Administrator, you will be responsible for providing efficient and effective technical support to end users. You will diagnose and resolve hardware and software issues, maintain IT equipment, and ensure optimal performance of desktop and laptop systems. You will also collaborate with other IT team members to address complex issues and contribute to the overall IT strategy. This role is crucial in maintaining high levels of user satisfaction and supporting operational efficiency.

Job Responsibilities :

• Troubleshooting : Respond to user inquiries regarding hardware, software, and network issues. Provide support by troubleshooting and coming up with solutions.
• Device Management : Install, configure, and maintain desktops, laptops, printers, and other peripherals to ensure optimal performance.
• System Monitoring : Regularly monitor system performance and health, ensuring that IT infrastructure is up-to-date and functioning optimally.
• User Support : Provide training and guidance to employees on using IT systems, tools, and software effectively.
• Ticket Inquiries : Track and assist with inquiries through ticketing system, ensuring timely follow-up and resolution.
• Collaboration : Work closely with other IT team members to escalate complex issues and support various IT initiatives.
• Technology Rollout : Assist in the rollout of new technologies or systems, such as system upgrades, new software deployment, or infrastructure enhancements.
• Network Resolution : Assist with basic network troubleshooting, including connectivity issues and peripheral integration with the network.
• Vendor Liaison : Coordinate with vendors or external IT service providers for hardware or software procurement and support when necessary.
• Equipment Management : Maintain IT inventory, including hardware and software licenses, and help coordinate repairs or replacements as required. Make purchase orders for IT equipment as requested or needed for replenishment purposes.
• User Account Management : Assist with user account creation and deactivation during the onboarding and offboarding procedure for employees regarding IT equipment and systems.
• Active Directory Management : Assist with password resets, and access management, ensuring employees have appropriate access to systems and resources.
• Documentation : Create and update documentation for processes, procedures, and FAQs to facilitate self-service and knowledge sharing.

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EEO Statement :

TI Fluid Systems is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, pregnancy status, disability, gender identity or Veteran status.