Jiffy Lube Multicare Service Manager

Job Description

Job Description

Jiffy Lube Multicare Service Manager

The Service Manager is responsible for managing employees, providing a high level of customer service & achieving the sales performance & goal requirements. The Service Manager is responsible for the employees training & development as well as for managing all aspects of their work performance. The Service Manager ensures each customer receives exceptional customer service, while providing complete, error free professional service for his / her vehicle & to maintain a pleasant, safe environment for the customers & the employees.

Job Responsibilities :

Manage day to day store personnel in a professional manner

Resolve customer issues

Understand & maintain inventory control

Ensure the store & its employees comply with OSHA & EPA standards

Ensure employees perform required procedures & follow all policies as outlined

Ensure that all employees maintain a 100% completion status for their computer based training requirements

Ensure equipment & facilities are maintained

Responsible for personnel issues, scheduling, hiring & disciplinary actions

Ensure the store is opened & closed properly

Responsible for all cash receipts

Coach, counsel & discipline employees as needed

Responsible for store compliance with all policies & procedures as outlined in the Employee Handbook & JTSS documentation

Ensure all employees are properly trained per JTSS guidelines & to provide leadership to continue developing each individual's skill levels

Uphold store image standards

Other duties as requested or assigned

Job Requirements / Competencies : Two (2) years Lube Technician or similar auto experience or one (1) year of Automotive Management experience.

Customer service skills to manage the customer’s experience & difficult customer situations

Ethics and integrity to treat others with respect

Basic computer skills to enter customer & vehicle information correctly as well as to perform other managerial duties

Organizational skills to complete tasks in a timely manner

Weekend work & some holiday work required

Cash handling skills

Supervisory skills

Compensation

We offer competitive pay, bonuses, & advancement opportunities

Salary $50,000.00 - $60,000.00

State of the art training & certification program recognized by the ASE

Paid ASE testing fees for passing A4 & A5 certifications

Flexible hours, great team spirit, personal & family discounting & much more.