Program Support Assistant

Program Support Assistant

This position is located at the Dayton VA Medical Center and supports the Acute Care Nursing Service. The Program Support Assistant (PSA) provides broad technical, administrative, and clerical support to Nursing Services at the Dayton VA Medical Center. The incumbent will interface with Nursing Services staff, customers, and stakeholders; develop and maintain records of budgeting and resource spending; review, analyze, and report on performance and compliance activities via data analysis.

Major duties include but are not limited to :

• The incumbent develops proposals and plans of action to improve office operations and provides liaison support in connection with those matters over which she / he has primary administrative responsibility.
• Independently observes need for administrative instruction or changes within patient / clinical services' operations, prepares correspondence and presents them for signature.
• Independently handles situations based on general knowledge of the organization and policy; disposes of routine matters where there is well-established policy and / or procedure.
• Reviews correspondence, (electronic and paper), directives, publications and standards in order to stay updated and informed, to determine appropriate action, responsibility, or area of interest Incumbent reviews reports, actions, and correspondence prepared for signature for conformance with Medical Center policy and VA regulations.
• Provides a broad spectrum of support to the Medical Center's Nursing Recruitment Program.
• Responsible for the clerical duties related to implementing a comprehensive healthcare recruitment and marketing program for the VA at Dayton.
• Prepares application and interview scoring sheets as directed.
• Works with Selecting Officials to schedule interviews and arranges meeting space.
• Maintains all preemployment forms and informational documents / handouts.
• Provides personnel management and administrative support to Nursing Service; acts as a liaison with the Human Resources office, coordinates personnel actions, maintains personnel-related records such as performance ratings, position descriptions, functional statements, awards, etc.
• Provides assistance to the Nurse Recruiter, Nurse Manager and supervisors in personnel matters involving staffing, leave administration, and training issues.
• Prepares personnel actions, tracks the status of various personnel actions from origination to conclusion in the areas relating to personnel management in order to ensure : that suspense dates are met, that employees are paid properly, that employees are at the proper step and within proper leave categories, etc.
• Provides assistance to supervisory and leadership staff for employees with the Family Medical Leave Act. Works with the employee, supervisor and Human Resources to ensure that the proper forms are completed and submitted.
• Performs other duties as assigned.

Work Schedule : 8 : 00 AM - 4 : 30 PM (0800-1630) Monday - Friday. Virtual : This is not a virtual position. Position Description / PD# : Program Support Assistant / PD92147A Relocation / Recruitment Incentives : Not Authorized. Critical Skills Incentive (CSI) : Not Approved. Permanent Change of Station (PCS) : Not Authorized.

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02 / 04 / 2026. You may qualify based on your experience as described below :

NOTE : Experience must be fully documented on your resume and must include job title, duties, month and year start / end dates AND hours worked per week.

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.