Collections Representative

Collections Representative Job Description

Collection Specialist is responsible for collecting payment(s) on overdue accounts in compliance with in state guidelines. As a Collections Specialist you will negotiate and set up payment plans with individuals who have outstanding balances.

The Collection Specialist will make outbound telephone calls, understand each borrower's financial situation, and work with them to establish a payment solution. Must have the ability to multitask in a fast-paced environment and maintain strong attention to detail. Must be able to easily handle rejection.

Collections Representative Qualifications

• Our ideal collector has six months to one year customer service/collections experience. Call center experience a plus.
• Negotiating the best possible payment arrangement if the consumer cannot pay their balance in full.
• The Debt Collector acknowledges and appropriately greet and assist every customer in a timely manner.
• Our ideal collector demonstrates competency in using computer systems
• Keyboarding proficiency and use of automated systems.
• The Debt Collector will manage telephone calls professionally, efficiently and with good communication skills.
• The Debt Collector maintains call quality and productivity standards.
• Our ideal collector has strong problem solving skills.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Ability to thrive in a lively working environment and multi-task.
• Interact professionally with other employees.
• Work effectively as a team contributor on all assignments.
• Our ideal collector has the ability to add, subtract, multiply and divide in all units of measure. Ability to calculate figures and amounts such as discount and percentages.
• The Debt Collector has the ability to define customers' issues, collect data, establish facts, and draw valid conclusions.
• Our ideal collector has the flexibility to work weekends and other varied shifts as assigned or mandatory overtime to meet departmental deadlines if needed.
• The Debt Collector will perform other job-related duties within the job scope as requested by management.
• Bi-lingual (English/Spanish) a plus.

Collections Representative Physical Requirements:

• The Debt Collector has the ability to work in a standard office environment.
• Ability to use office equipment including computers, telephones, headsets, calculators, copiers, and fax machines.
• The Debt Collector has the ability to sit for long hours while using a binaural headset for long hours.
• Ability to input large amounts of data into computer software during work schedule.

Keywords: Collector, Debt Collector, Customer Service, Accounts Receivable, Outbound Calls, Telemarketer, Account Manager, Credit Collections, Payment Reconciliation, Outbound Calls, Collections, Bill Collector.