Teller/Customer Service Banker

About Village Bank

Village Bank, founded in 1993, is a trusted community banking partner with four locations located within the north metro Twin Cities market. Our passion for community banking stems from our desire to help people – both our valued employees and our growing communities in which we serve. We are dedicated to empowering individuals and businesses by fostering growth, enriching lives and strengthening the communities we serve.

About the Role

The position of Customer Service Banker is responsible for processing customer transactions, maintaining and balancing a cash drawer and providing professional and courteous service to all customers. This role will promote all Bank products and services, referring customers to Relationship Bankers and other departments for assistance.

Key Responsibilities:

• Process customer transactions timely and accurately, ensuring adherence to policies and procedures. Transactions may include accepting deposits, cashing checks, processing withdrawals, accepting loan payments, redeeming savings bonds and selling negotiable items.
• Responsible for balancing a teller drawer daily, maintaining a balancing record within Bank guidelines.
• Provide prompt customer assistance in all areas, which could be in person, over the telephone or through email and may include account balancing, transfers of funds, wire transfers, retrieval of statements and documents, stop payment requests and online banking.
• Refer customers to other departments within the Bank to ensure that we meet all of their banking needs with the goal of creating lasting relationships.
• Process daily teller proof work through the branch capture system and submit to the Operations Department in a timely manner.
• Assist in the balancing of the vault, ATM and coin machine as required.
• Complete regular ATM duties, including timely and accurate processing of customer deposits, machine balancing, cash supply and any required maintenance.
• Process mail and night drop deposits in accordance with Bank policies and procedures.
• Assist in the regular monitoring of vault cash according to Bank policy and individual office needs, ordering and selling cash as necessary.
• Assist customers with Safe Deposit Box entrance.
• Open and close the Bank as assigned, completing all required duties involved.
• Resolve customer inquiries and complaints as necessary, working with other departments within the Bank to obtain error resolution in a timely manner.
• Provide coverage in other locations as necessary.

Qualifications

To be considered, you must have the following:

• High school diploma required. Previous experience working in a community bank strongly desired
• 1+ years of customer service experience, cash handling experience preferred
• Knowledge of related state and federal banking regulations and other Bank operational policies
• Knowledge of Bank policies and procedures along with Bank products and services offered
• Exceptional oral, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions, instruct others, interpret documents, understand procedures, write reports and correspondence and speak clearly to customers and employees
• Commitment to providing superior customer service to internal and external customers, always demonstrating professionalism and confidentiality
• Ability to develop and maintain positive working relationships to collaboratively achieve Bank goals
• Primary office location will be Blaine but individual must be able to travel to other bank locations if needed

What we Offer

• Competitive pay based on qualifications and previous work experience
• Comprehensive benefit plans including medical, dental, vision, disability, HSA match, FSA, and more
• 401(k) plan with a company match of up to 4%
• Generous PTO and paid holidays
• Paid volunteer time. Volunteering in the community is woven into our culture so we support and encourage giving back
• A true community-focused culture

Thank you for your interest in working for Village Bank! If you have the work experience and qualifications for the position and are interested in learning more about Village Bank and this opportunity, we’re interested in meeting you!