A company is looking for a Vice President, Client Success - Retail (US Remote).
Key Responsibilities
Lead and nurture relationships with retail clients to grow a profitable book of business
Oversee P&L responsibilities and ensure alignment with financial goals and client needs
Develop and implement short and long-term business strategies in collaboration with internal teams
Required Qualifications
15+ years of business leadership experience, preferably in the customer experience industry
In-depth knowledge of customer experience with enterprise-level retail clients
Experience with sales processes, contact center operations, and financial metrics
Proven success in managing large, complex Fortune 500 client relationships
Ability to inspire and lead teams while maintaining a collaborative approach
Vice President Client • Jacksonville, Florida, United States