RECEPTIONIST

Job Description

Job Description

Description :

Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology.

PURPOSE :

The Receptionist serves patients and visitors by answering phones, assisting patients with registration and intake, and scheduling appointments. This position reports to the Office Administrator.

SERVICE ORIENTATION :

This position is patient focused with the objective of ensuring positive patient experiences and outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (eClinical Works).
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
• Prepares Encounter Forms prior to patient’s appointment.
• Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
• Helps patients in distress by responding to emergencies.
• Reviews Practice Management System (eClinical Works) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (eClinical Works) using proper English grammar, spelling, and syntax.
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required.
• Responsible for keeping the reception area clean and organized.
• Obtains revenue by recording and updating financial information; recording and collecting patient copays and / or balances at check in / out.
• Maintains business office inventory and equipment by checking stock to determine inventory levels; anticipates supplies needed; places orders for supplies, verifies receipt of supplies; and monitors office equipment.
• Will cross-train and work in the call center as needed.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, and reports changes as needed.
• Contributes to team effort by accomplishing related results, as needed.
• Routinely demonstrates superior customer service skills.
• Answers the telephone in a timely and polite manner.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Effectively uses EMR system to document patient records using proper English grammar, spelling, and syntax.
• Must be highly professional in appearance, tone and delivery and an effective communicator.
• Dedicated to follow-thru and results.
• Knowledge of dermatology practice preferable.
• Must be an exceptional listener, with the proven ability to problem-solve issues discussed.
• The ability to work independently and in a group setting, high integrity, reasonable and thoughtful judgment, a sense of urgency and analytical and intuitive skills.
• Ability to deal diplomatically with complaints and function well under pressure.
• Have high levels of critical thinking skills, negotiation skills, and the ability to interact with a broad spectrum of individuals.
• Maintains strict confidentiality.
• Performs other related duties as assigned.

Requirements :

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

QUALIFICATIONS :

ADDITIONAL NOTES :

WORK ENVIRONMENT :

The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations and other conditions common to a clinical environment.