IT Infrastructure Technician / Data Center

The IT Infrastructure Smart Hands Technicians will act as an on-site extension of the IT and data center operations team, providing hands-on technical support for networking, servers, storage, and related infrastructure. This role is responsible for carrying out physical tasks under the guidance of remote engineers and project teams, ensuring the proper installation, maintenance, troubleshooting, and documentation of activities in the data center and server room.

The ideal technician will possess strong technical skills, attention to detail, and the ability to follow detailed instructions. Reliable transportation is required, as some responsibilities will take place at the Santa Clara data center and other local sites as needed.

Key Responsibilities

Networking Smart Hands Support

• Install, cable, and secure network equipment, including switches, routers, and access points.
• Mount, configure, and test wireless access points following company standards and installation guidelines.
• Perform patch panel terminations, structured cabling, labeling, and cable management tasks.
• Assist remote network engineers with port mapping, hardware replacements, and connectivity validation.
• Conduct basic network diagnostics and report findings back to remote teams.
• Support circuit turn-ups, cross-connect installations, and network expansion activities in coordination with service providers and internal teams.

Server, Storage & Hardware Support

Data Center & Server Room Operations

Documentation & Process Adherence

Required Skills and Qualifications

Technical Skills

○ General understanding of transmit vs receive

○ General understanding of fiber-optic light power attenuation

○ General understanding of why fiber-optic connections need to be clean

○ General understanding of use of fiber-optic attenuators

○ General understanding of fiber connection types (LC vs SC / / duplex vs simplex)

○ General understanding of MTP12 / MPO fiber optic connections

○ General understanding of fiber wavelength types (multimode vs singlemode)

○ General understanding of SFP vs QSFP optical transceivers

○ General understanding of how to troubleshoot fiber systems with a laser fault finder

○ General understanding of fiber-optic bend radius best practices

○ General understanding of copper termination types (T568-A vs T568-B)

○ General understanding of Cat5e vs Cat6 vs Cat6A

○ General understanding of distance limitations for copper cabling

○ General understanding of how to troubleshoot copper systems with a tone tester

○ General understanding of the difference between stranded copper and solid copper cabling

Soft Skills

Other Requirements