Client Relationship Executive

Job Description

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

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The Client Relationship Executive (CRE) for In-Store clients is responsible for ensuring their success, satisfaction, and setting the foundation for long-term growth. The CRE is responsible for managing the end-to-end client relationship inclusive of pre-sale opportunities through final product delivery while ensuring seamless and timely communication, detail and satisfaction.  This role focuses on building strong relationships, driving client engagement, and aligning client goals with our company’s solutions and services.

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Key Responsibilities :

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• Single Point of Contact to In-Store Clients  \n \n

Serve as the highly responsive, dedicated single point of contact for assigned clients, managing all day-to-day communications and inquiries from opportunity through In-Store market.

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Build and maintain strong, trust-based relationships with clients to foster long-term loyalty

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Act as the key conduit and liaison from internal partners (administrative and operations) to client to provide options and alternatives when client has missed milestones and scheduled deliverables

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Monitor client satisfaction and proactively address issues

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Oversee the delivery of services of project milestones

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Maintain detailed records of client interactions, decisions and deliverables.

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Work closely with all internal teams across administration and operations to deliver a seamless client experience

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Job Requirements : \n

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Knowledge, Skills & Abilities :

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\n We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.\n

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\n Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.\n

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