Lead, Technical Writer

Overview

We are seeking a highly experienced Lead, Technical Writer to support the development and automation of technical documentation for our software products. This role will focus on creating clear, accurate, and user‑friendly content and involves using automation and intelligent technology solutions to improve documentation workflows, including release notes and product guides.

Key Responsibilities

Define and maintain documentation standards, style guides, and best practices.

Compose and edit high‑quality technical content, including product documentation, release notes, and API guides.

Design and implement automated workflows for generating release notes and product documentation using AI tools.

Collaborate with engineering and product teams to integrate documentation automation into CI / CD pipelines.

Partner with product managers, developers, and UX teams to ensure documentation aligns with product functionality and user needs.

Contribute to the evolution of documentation processes across the organization.

Continuously improve documentation quality through user feedback and analytics.

Required Qualifications

Experience :

8+ years in technical writing for software products, with at least 3 years in a senior role.

Proven experience in automating documentation workflows, including release notes and product guides.

Hands‑on experience with AI‑driven documentation tools and CI / CD pipelines and automation frameworks.

Education :

Bachelor’s degree in Technical Communication, Computer Science, or related field (or equivalent experience).

Preferred Qualifications

Experience with scripting languages (Python, JavaScript) for automation.

Familiarity with AI / ML concepts and their application in content generation.

Knowledge of cloud platforms and SaaS environments.

Compensation

Base Salary : $87,100 - $173,700

Application Deadline : 2 / 11 / 2026

Benefits & EEO

Time to Recharge : Flexible time off (FTO), 15 paid holidays

Time to Recover : Paid sick time

Family Well‑Being : Parental / new child leave, childcare & elder care assistance, adoption assistance

Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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