Specialist, Meter Collection

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being.” Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

The KYOCERA Meter Collection Specialist is responsible for the administration of all Strategic Accounts on Kyocera Fleet Service meter collection tool. This role serves as a key liaison between customers, service partners, and internal teams to ensure successful deployment, monitoring, and maintenance of the KFS software connected to strategic account equipment. You will play a critical role in improving the data collection process and ensuring timing and accurate billing of Strategic Account contracts.   To learn more about Kyocera Fleet Services : Kyocera Fleet Services | Kyocera Document Solutions America.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Interface with the Customer IT department to assist with meter collection software implementation
• Coordinate with Servicing Dealers / Subsidiaries to ensure all required meter collection software is installed at the time of equipment installation
• Collaborate with the billing team to identify delinquent meters
• Actively monitor meter collection software for offline devices and take corrective action
• Analyze monthly missing meter reports and improve data collection process
• Support sales during the onboard process to ensure smooth software deployment on new installations
• Maintain user database to confirm the fleet remains active and up to date
• Perform proactive firmware updates across all managed devices
• Continuously seek ways to improve the meter collection and reporting process

Qualifications

Preferred :

The typical pay range for this role is $71,000 - 88,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and / or individuals with disabilities are encouraged to apply.