Program Assistant

Duties and Responsibilities:

The Financial Aid Office is accepting applications for a Program Assistant. The qualified candidate selected for this position will be responsible for the following:

• Complete special or ongoing projects/tasks/responsibilities (e.g., coordinate processing of student financial aid records/forms; process documents; track/monitor student records/forms; maintain Banner data forms and information).
• Collect and post information into computer or manual filing system; follow acceptable review and correction procedures.
• Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail.
• Coordinate use of departmental computer systems and enter data accordingly; assist in mailings, missing document requests, etc; and operate and maintain office machines (e.g., copier, scanner, fax, calculator, personal computer, typewriter).
• Review and correct student data to ensure accuracy of applications.
• May have some assigned duties requiring special training and/or certification.

Knowledge, Skills, and Abilities:

• Knowledge of basic word processing software and the ability to operate standard PC/PC software applications
• Knowledge of scope, guidelines, and operation of financial aid programs
• Knowledge of general office procedures
• Knowledge of assigned department forms, rules, etc.
• Knowledge of record-keeping procedures
• Knowledge of applicable university policies and procedures
• Ability to perform basic mathematical computations
• Interpersonal skills— ability to work with difficult people and /or situations with a positive attitude
• Oral and written communication skills
• Ability to review documents and identify discrepancies or mistakes (i.e., verification)
• Ability to respond to several demands at one time and deal with difficult situations
• Ability to maintain records and administer data in the Banner student system