Account Manager / Account DirectorGravity Research • Washington, DC, United States
Account Manager / Account Director
Gravity Research • Washington, DC, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Interest in overseeing the complete spectrum of client management, with a consistent history of robust revenue retention throughout the entire client lifecycle Strategic thinker with a creative, solutions-oriented approach to problem-solving Business-minded with an “all hands on deck” mindset, willing to take on a variety of tasks as the business grows Strong work ethic driven by intellectual curiosity and persistence Ability to demonstrate poise and grace under pressure Excellent written and oral communication skills Attention to detail for client interactions and data integrity in internal systems Driven and motivated, eager to deliver external and internal customer service Organizational and time management skills, with the ability to independently manage competing priorities Bachelor’s degree from an accredited college / university Force of Ideas : We value ideas and aim to bring rigor, insight, and intellectual honesty to separate the good from the bad, and to give voice to the latter. Spirit of Generosity : We seek a spirit of generosity and service, critical on the merits but informed by charity and forbearance in measuring motive and character. Radical Responsibility : We give responsibility early on; top performers embrace it, take ownership, strive for excellence, and celebrate success. Sales and Business Development Research Services
Overview
Gravity Research is seeking a dynamic and results-oriented Account Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and delivering exceptional service to ensure client satisfaction and retention. The Account Manager will serve as the primary point of contact for clients, managing their accounts from onboarding through ongoing support, retaining existing revenue, and identifying opportunities for growth. In this role, the Account Manager will work closely with executives at Fortune 500 companies, heads of government affairs, and PAC managers.
Responsibilities
- Client Relationship Management : Build and nurture strong, long-lasting relationships with clients by understanding their business objectives, challenges, and preferences. Travel to meet with clients across the country.
- Account Management : Serve as the primary point of contact for clients, managing all aspects of their accounts including onboarding, project execution, ongoing support, renewal, and expansion.
- Needs Assessment : Conduct thorough needs assessments to understand clients\' requirements and goals, and recommend appropriate solutions and services.
- Project Coordination : Serve as the liaison between the client and the research team to ensure seamless execution of projects, timely delivery of services, and adherence to client expectations.
- Client Advocacy : Act as a client advocate within the company, ensuring that client feedback and concerns are addressed promptly and effectively.
- Performance Analysis : Monitor and analyze account performance, identify trends, and provide actionable insights to internal stakeholders, serving as the voice of the market.
- Contract Renewals : Proactively engage with clients to renew contracts and secure long-term partnerships, while negotiating terms and pricing to achieve mutually beneficial outcomes. Provide accurate and reliable forecasting and timing for renewals.
- Expansion : Identify opportunities for expansion of the partnership through additional services or products to existing clients, thereby maximizing revenue potential.
- Market Research : Stay updated on industry trends, competitive landscape, and market dynamics to provide clients with relevant insights and strategic recommendations.
- Documentation and Reporting : Maintain accurate records of client interactions, contracts, and project details, and prepare regular reports to track account activity and performance.
Qualifications
Employment Details
Employment Type : Full-time
Availability : The role is expected to begin on or around January 1, 2026 .
Compensation : $70,000-$80,000 + uncapped on target earnings potential
Location : Washington, DC. Gravity Research operates on a hybrid schedule, with employees required to be in the office every Tuesday, Wednesday, and Thursday.
About Us
Around Gravity Research, the firm looks for three “pillar gifts” in you. These are central to our intentions—
Equal Opportunity
Gravity Research is an Equal Opportunity Employer. We do not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Job Function
Industries
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