Finance Contact Center(ACH)Ampstek • Richardson, TX, United States
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Finance Contact Center(ACH)
Ampstek • Richardson, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Track adoption rates and cost savings post-transition Provide regular updates and troubleshooting during the transition Evaluate the success of the initial transition Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met.
Role : Finance Contact Center(ACH)
Location : Richardson, TX ( hybrid )
Job Type : Contract
Job Description :
Customer Identification and Segmentation
1. Customer Identification and Segmentation
- Lumen will provide identified enterprise customers currently using CC for payments
- Segment customers based on transaction volume and readiness for ACH adoption
2. Migration Strategy and Execution
Develop a detailed migration call plan for transitioning to ACH
Execute the transition in phases to ensure minimal disruption, handle all customer concerns
3. Customer Communication and Support
Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH
Offer onboarding support and troubleshooting during the transition
Issue any promotional credits based on Lumen SOPs
4. Monitoring and reporting
5. Future Expansion Planning
Thanks
Rakesh Pathak | Senior Technical Recruiter
Phone : 609-360-2642
Rakesh.pathak@ampstek.com|
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Contact • Richardson, TX, United States
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