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Finance Contact Center(ACH)
Finance Contact Center(ACH)Ampstek • Richardson, TX, United States
Finance Contact Center(ACH)

Finance Contact Center(ACH)

Ampstek • Richardson, TX, United States
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  • [job_card.full_time]
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Role : Finance Contact Center(ACH)

Location : Richardson, TX ( hybrid )

Job Type : Contract

Job Description :

Customer Identification and Segmentation

1. Customer Identification and Segmentation

  • Lumen will provide identified enterprise customers currently using CC for payments
  • Segment customers based on transaction volume and readiness for ACH adoption

2. Migration Strategy and Execution

Develop a detailed migration call plan for transitioning to ACH

Execute the transition in phases to ensure minimal disruption, handle all customer concerns

3. Customer Communication and Support

Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH

Offer onboarding support and troubleshooting during the transition

Issue any promotional credits based on Lumen SOPs

4. Monitoring and reporting

  • Track adoption rates and cost savings post-transition
  • Provide regular updates and troubleshooting during the transition

    • 5. Future Expansion Planning

  • Evaluate the success of the initial transition
  • Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met.

    • Thanks

    Rakesh Pathak | Senior Technical Recruiter

    Phone : 609-360-2642

    Rakesh.pathak@ampstek.com|

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    Contact • Richardson, TX, United States

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