IT Support Specialist

We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone.

Since Helion's founding in 2013, we have raised over $1 billion from long?time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high?power pulses and reached plasma temperatures of 100 million degrees Celsius (9?keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant.

This is a pivotal time to join Helion. You will tackle real?world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait.

What You Will Be Doing

• Respond to IT service requests via phone, email, or ticketing systems
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
• Install, configure, and support operating systems (Windows, macOS, Linux) and applications (Microsoft?Office, email clients, collaboration tools)
• Assist with password resets, user account provisioning, and access permissions
• Record issues, resolutions, and elevate complex problems to higher?level support teams
• Provide clear communication and maintain a professional, helpful attitude with end users
• Perform routine updates, patches, and preventive maintenance tasks

Required Skills

Total Compensation and Benefits

Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation.

This is a non?exempt hourly role.

Hourly Pay Rate

$30 $40?USD

Our total compensation package includes benefits, including but not limited to :

Helion is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.

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