Service Team Coordinator - Case Management

Job Type

Full-time

Description

Join Our Team: Service Team Coordinator

Why Join EXCEED? Beyond just a job, this role offers the opportunity to make a meaningful difference in the lives of individuals with special needs. As a Service Team Coordinator at EXCEED, you'll be at the forefront of providing comprehensive support and fostering the growth of individuals. Your impact extends far beyond daily tasks, enriching the lives of those we serve.

Position Overview

We are seeking a passionate Service Team Coordinator to join our dedicated team. This role will involve working across multiple office locations within the region to support individuals with special needs. From coordinating Person-Centered Plans to advocating for client rights, your role is pivotal in delivering compassionate and effective services.

RESPONSIBILITIES

• Completes mutual discovery process
• Coordinates the development of Person Centered plans and client related meetings
• Tracks client progress and shares on Person Centered Service plan.
• Provides information on alternative choices that affect participation in program or the service plan
• Coordinate development of restrictive health care plans as needed.
• Acts as an advocate to clients
• Generates referrals for appropriate services
• Provides crisis intervention
• Observes clients in the community as needed
• Maintains client files and ensures files meet organization, and funder standards
• Establishes and maintains liaison with EXCEED programs, funding agencies, and client support team.
• Attends and participates in assigned meetings
• Develops and ensures timely submission of reports on client outcomes and client demographic information to the Program Manager
• Assists with developing appropriate community outings and volunteer sites for clients
• Provides training and participate in outings and activates as needed.
• Other related duties as assigned

Requirements

QUALIFICATIONS & EDUCATION

To be considered for this position, candidates must meet the following qualifications:

• Must be at least 21 years of age.
• Possess a high school diploma or equivalent (GED).
• Preferably have completed at least two (2) years of college education.
• Hold a valid Driver's License with a satisfactory driving record.
• Maintain state minimum auto insurance coverage.
• Pass pre-employment drug screening.
• Obtain CPR and First Aid Certification within 30 days of employment.
• Obtain Live Scan clearance from CDSS and DOJ.
• Pass Criminal Background Clearance as required by the California Health & Welfare Code.
• Demonstrate strong English grammar and writing skills necessary for documentation and report preparation.
• Exhibit the ability to develop objectives, evaluate physical, academic, and psychological needs, and establish rapport with funding and referral sources, staff, and all other individuals significant to the welfare of our clients.

Physical Abilities

• Possesses sufficient dexterity for filing, typing, writing, and leading IDT meetings.
• Exhibits adequate mobility for community access.
• Demonstrates capable hearing for verbal interaction.
• Proficient in various movements including walking, standing, pushing, pulling, occasional running, and participating in physical activities.
• Able to lift up to 50 pounds, as well as stoop, reach, crouch, crawl, bend, climb, balance, and carry.
• Maintains good vision and hearing for effective communication and interpreting non-verbal cues.

Mental Abilities

• Maintains accurate and updated client files.
• Utilizes effective communication and interpersonal skills to build relationships with clients, families, and the community.
• Communicates clearly with clients to develop Person-Centered Service Plans.
• Assists clients in the appeal process and acts as a liaison and advocate.
• Provides information on behavior modification and problem-solving.
• Demonstrates empathy, patience, and a positive attitude in supporting clients.
• Maintains composure in challenging situations and demonstrates sound decision-making.
• Exhibits strong organizational and time management skills for efficient service delivery and documentation.
• Ensures client safety and remains aware of program and community services.

Schedule & Compensation:

• Monday through Friday, working a 40-hour week (8-hour days).
• Salary: $20.95-$21.99 per hour.

Reports to: Program Manager

Employment Status: Non-exempt