Practice Assistant Lead

Site : The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Practice Assistant Lead for Infusion Services, in collaboration with the Practice Manager, is responsible for the overall management and operations of the Ambulatory Infusion Center at Brigham and Women's Hospital's Main Campus in Boston, 850 Boylston in Chestnut Hill, and Faulkner Hospital. Reporting to the Practice Manager, the Practice Assistant Lead has direct oversight of patient scheduling, working alongside administrative staff such as front desk and scheduling staff. The Practice Assistant Lead will support the Clinics daily operations, patient flow, referral, and specialty pharmacy medication coordination.

The Practice Assistant Lead is an integral part of implementing BWH and BWFH Ambulatory initiatives and strategic growth plans. The individual will take direction from the Administrative Director and Practice Manager while working closely with referring physicians, peers, and staff to create a positive culture and work environment while achieving service excellence for our patients. We are seeking a highly self-motivated individual who thrives in a fast-paced environment, demonstrates initiative, and consistently delivers results with minimal supervision. We value team members who are proactive, dependable, and eager to contribute beyond their assigned tasks, ensuring the success of both the team and the organization.

Qualifications

The responsibilities of this position are broad, generally including operational duties, patient throughput and scheduling.

Specific responsibilities as follows :

• Patient scheduling and billing processes for department. This includes management of the Referral Workqueue for scheduling patient appointments, routine audit of patient appointments to ensure adequacy, and optimization of department schedule.
• Partnership with Prior Authorization team to ensure maintenance of patient insurance approvals for scheduled appointments.
• Back up to provide hands-on-support to clinics' front desk functions such as checking in patients, checking out patients, other functions as needed directed by Practice Manager. These requests will be planned.
• Support Practice Manager in training and orientation of new team members.
• Lead initiatives to create high level of customer service by working closely with all staff and providers to create the ideal patient experience and environment.
• Work alongside Practice Manager on development and implementation of process improvement initiatives and new projects.
• Demonstrates knowledge and promotes administrative and employee policies.
• Professional individual with strong communication and interpersonal skills. Demonstrate independent judgment within the scope of this position, while maintaining effective relations with others.
• All other duties, as assigned.

Additional Job Details (if applicable)

Physical Requirements

Remote Type

Hybrid

Work Location

60 Fenwood Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$25.48 - $37.09 / Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement :

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.