IT Service Desk Dispatcher

Join TriCore Logic as a Full-Time Service Desk Dispatcher and be at the heart of our fast-paced IT action in beautiful Fort Wayne, Indiana! This onsite role offers an exhilarating opportunity to be the first line of defense in resolving customer challenges while collaborating with a dynamic team that thrives on innovation and excellence. You'll engage with cutting-edge technology, develop your problem-solving skills, and contribute to our unwavering commitment to integrity. If you love a work environment that's fun, flexible, and customer-focused, this is the place for you!

With our high-performance culture, your contributions will make a real impact every day. So, if you're ready for an adventure where your skills will shine, apply now! You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Unlimited Paid Time Off. We can't wait to meet you!

TriCore Logic is a trusted IT and CyberSecurity partner for small to mid-sized businesses across northeast Indiana. We're more than just a service provider-we're a close-knit team that values collaboration, mutual support, and doing what's right for our clients. At TriCore, we believe that a healthy work-life balance and a positive, team-oriented culture are essential to both personal and professional success. When our people thrive, our clients do too.

As a Service Desk Dispatcher at TriCore Logic, you'll manage the flow of daily service requests and help keep our technicians working at peak efficiency. Each day, you'll review incoming tickets, confirm details, assign priorities, and schedule the right technical resources based on availability and SLAs.

You'll be the main point of contact for clients, communicating updates, gathering any missing information, and coordinating next steps. Throughout the day, you'll monitor technician workloads, ensure time entries stay current, and escalate requests that need additional attention.

You'll work closely with both internal and field technicians, follow established PSA processes, and help drive fast turnaround times and strong client satisfaction. It's a role built for someone who thrives on organization, quick decision-making, and keeping operations running smoothly.

To thrive as a Service Desk Dispatcher at TriCore Logic, you'll need a mix of essential skills that will set you up for success in our dynamic cyber security environment. First and foremost, excellent communication skills are crucial. You'll need to articulate technical concepts clearly to customers who may not have a technical background. Being a problem-solver is a must; you'll encounter a variety of challenges and will need to think on your feet to find creative solutions. Organizational skills will help you manage incoming requests and prioritize tasks efficiently.

A strong customer focus is key, as you'll be building relationships and ensuring client satisfaction at every turn. Finally, a willingness to learn and adapt will allow you to stay ahead in this ever-evolving field. Embrace your curiosity, and you'll flourish in this exciting role!

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

By submitting this application, I understand and agree that TriCore may conduct a background screening, which may include verification of employment, education, criminal history, and other relevant records, in accordance with applicable laws. I understand that any employment offer is contingent upon successful completion of this screening.