LN Venues, Box Office Manager

Box Office Manager

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Live Nation is seeking qualified Box Office Managers to oversee ticketing operations for concert venues in multiple locations around the US. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.

This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. Travel may be required.

Managerial Duties

Serve as the main ticketing contact for all events at the venue(s) or locations assigned

Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners

Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel

Ensure all Box Office staff adheres to the company's ticket operations policies and procedures

Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed

Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)

Create a positive & collaborative working environment and maintain staff morale

Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

Event Management

Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software

Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details

Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion

Assist with the monitoring of all ticket inventory

Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue

Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue

Ensure ADA Compliant Ticketing Practices

Accounting / Financial Duties

Maintain accurate Box Office accounting records and archives

Ensure venue Box Office staff adheres to company's cash handling policies and procedures

Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting

Responsible for the preparation of all Box Office settlement reports on event nights

Actively participate in event settlements, as needed

Other Duties

Monitor all ticketing software and hardware and report any issues immediately

Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.

Keep current with all key ticketing trends in entertainment industry

Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead

Any additional duties as assigned by leadership

What this person will bring :

Bachelor's degree from an accredited university or comparable work experience

2-3 years' experience as a Box Office manager or representative, including management level work experience

Strong knowledge of customer service, computer operations, and accounting / cash management procedures

Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite

Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings

Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact

Ability to communicate respectfully with diplomacy across all levels of business is essential

Excellent oral and written communication skills

Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)

Ability to work evening and weekend hours, based on the needs of daily business operations

Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines

Benefits & perks :

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :

Health : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

Wealth : 401(k) program with company match, stock reimbursement program

Family : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

Career : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Others : Volunteer time off, crowdfunding match

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who