Talent.com
Director - Membership
Director - MembershipYMCA of Greater Boston • Needham, MA, United States
Director - Membership

Director - Membership

YMCA of Greater Boston • Needham, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Director - Membership

Department : Center Staff

Employment Type : Full Time

Location : Charles River YMCA

Reporting To : Jaclyn O'Neil

Compensation : $58,000 - $65,000 / year

Description

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Executive Director, this position will drive new membership sales, maximize retention, lead and manage the front desk welcome center staff to improve member engagement. This position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.

Key Responsibilities

  • Working with the Executive Director, plan all welcome center staffing based upon membership sales and revenue goals.
  • Teach and train all staff members how to be a friendly and welcoming presence in the Y.
  • Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
  • Meet and exceed monthly and annual membership sales goals.
  • Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
  • Use Listen First skills to build relationships with members, program participants and prospects.

Model the following Behaviors :

  • Make eye contact with members as much as possible when talking to them.
  • Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
  • Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them.
  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.
  • Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive.
  • Follows up with all terminations and documents results in excel spreadsheet.
  • Assist in grass roots marketing including handing out flyers, working tables at community events, and attending other special events as needed.
  • Perform program and camp registrations as well as membership sign-ups in Spirit, YConnect or electronic registration system.
  • Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe.
  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
  • Attend all staff meetings (mandatory) and be able to work as a team player.
  • Work some nights and weekends as assigned.
  • Perform all other duties as assigned.

    • Skills, Knowledge and Expertise

  • Able to multi-task (helping staff, helping members, answer phone, handle other duties).
  • Strong computer skills. Able to be efficient, proficient and knowledgeable in customer services, and decision making.
  • Able to learn information about each department to better serve potential members and current members or know where to find it.
  • Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships.
  • Able to communicate effectively with adults and children alike.

    • Benefits

    Why work at the Y?

    The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to :

  • Developing your leadership skills in a caring, challenging & diverse working environment.
  • Exploring a wide range of opportunities as you learn new skills and functions.
  • Shaping the future of young children while making a difference each day for our communities and each other.
  • Engaging in YMCA career training programs and working alongside those who have the same passion.
  • A healthy work / life balance
  • Comprehensive benefits including :
  • FREE YMCA Membership for you.
  • Discount on Specialty Programs like Personal Training and Swimming Lessons.
  • Discounted or FREE family membership.
  • Robust Retirement Plan up to 10%. (see eligibility requirement)
  • Health, Dental, and Vision Benefit Package.
  • Vacation and Sick Time (PT receive sick time)

    • #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Director Membership • Needham, MA, United States

    [internal_linking.related_jobs]
    Seafood Team Member (Service Counter) - Full Time

    Seafood Team Member (Service Counter) - Full Time

    Whole Foods Market • Westford, MA, US
    [job_card.full_time]
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    DHC - 1255, Dedham • Dedham, MA, US
    [job_card.full_time]
    The Team Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant including Guest Service, Food prep, Restaurant Cleanliness and Teamwork.The Te...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member - Launch Entertainment Norwood

    Team Member - Launch Entertainment Norwood

    Momentum Enterprises • Norwood, MA, US
    [job_card.full_time]
    Launch Entertainment in Norwood is a family entertainment destination with trampoline attractions, arcade games, birthday parties, camps, and more. Greet and assist guests in a friendly and professi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Rehabilitation

    Director of Rehabilitation

    Synchrony Rehab at Beaumont Rehab and Skilled Nursing CenterNatick • Natick, MA, United States
    [job_card.full_time]
    We believe in setting our employees up for success.That’s why we believe in providing an orientation personalized to your work environment. Even when your orientation period ends, you can rest assur...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director - Membership

    Director - Membership

    YMCA of Greater Boston • Needham, MA, US
    [job_card.part_time]
    The YMCA is for Youth Development, Healthy Living and Social Responsibility.Under the supervision of the Executive Director, this position will drive new membership sales, maximize retention, lead ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cultivation Team Member

    Cultivation Team Member

    Parallel • Franklin, MA, US
    [job_card.full_time]
    Schedule Requirements : Mon-Fri 7AM-3 : 30PM.Each of us is unique, and that's what makes us amazing.We believe in inclusiveness and celebrating each person's individuality, because there's...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Summer Field Trip Senior Assistant Director - Natick

    Summer Field Trip Senior Assistant Director - Natick

    Steve and Kate's Camps • Natick, MA, United States
    [job_card.full_time]
    Field Trip Dates : 8 / 18 / 2025 (Mon) - 8 / 29 / 2025 (Fri).Field Trip Hours : 8 : 45 am - 5 : 15 pm (actual shifts may vary). At Steve & Kate's, we put radical trust in kids so that they learn to trust themselv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Fitness Lead

    Retail Fitness Lead

    Dick's Sporting Goods • Salem, NH, US
    [job_card.full_time]
    Lead Position At Dick's Sporting Goods.At DICK'S SPORTING GOODS, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and exciteme...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Associate Director of the Enrollment Management Center

    Associate Director of the Enrollment Management Center

    InsideHigherEd • Lowell, Massachusetts, United States
    [job_card.full_time] +1
    About Middlesex Community College : .Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning.We promot...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    DHC - 1267, Franklin • Franklin, MA, US
    [job_card.full_time]
    The Team Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant including Guest Service, Food prep, Restaurant Cleanliness and Teamwork.The Te...[show_more]
    [last_updated.last_updated_30] • [promoted]
    SEL Committee Team Member

    SEL Committee Team Member

    Bellingham Public Schools • Bellingham, MA, United States
    [job_card.full_time]
    TITLE : SEL COMMITTEE TEAM MEMBERS.DiPietro (4), Stall Brook (4), Memorial School (2).Overall goal for this work : Build our capacity to provide high-quality support services for all students, while ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Operational Excellence

    Director, Operational Excellence

    Apellis Pharmaceuticals, Inc. • Waltham, MA, United States
    [job_card.full_time]
    The Director of Operational Excellence plays a pivotal role in shaping how the Technical Operations organization executes its work-through structured project delivery, standardized methodologies, a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Team Member

    Restaurant Team Member

    Pawtucket • Pawtucket, RI, US
    [job_card.full_time] +1
    The Restaurant Team member performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John’s standards. Comply with Papa John&rsquo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate Director, Employer Engagement

    Senior Associate Director, Employer Engagement

    Babson College • Wellesley, MA, United States
    [job_card.full_time]
    The Senior Associate Director, Employer Engagement in the Graduate Center for Career Development is responsible for building and managing employer relationships, identifying partnership opportuniti...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Associate Business Development Manager

    Associate Business Development Manager

    Advantage Solutions • Foxboro, MA, United States
    [job_card.full_time]
    Associate Business Development Manager.US-MO-Saint Louis | US-FL-Tampa | US-AR-Bentonville | US-NC-Charlotte | US-NJ-Edison | US-OH-Cincinnati | US-MA-Foxboro | US-IL-Chicago.Primary Posting Locati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director - Creative

    Director - Creative

    Appcast • Needham Heights, MA, US
    [job_card.full_time]
    Appcast is the global leader in programmatic recruitment advertising technology and services.With advanced technology, unmatched market data and a team of the industry’s best recruitment mark...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Chick-fil-A Employment in North Attleboro, MA

    Chick-fil-A Employment in North Attleboro, MA

    Chick-fil-A • North Attleboro, MA, USA
    [job_card.full_time]
    Chick-fil-A restaurants are hiring team members and shift leaders.Competitive wages with Sundays off and scholarship opportunities. Training focused on exceptional customer service and hospitality.J...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    CAVA - Mansfield Crossing • Mansfield, MA, US
    [job_card.full_time] +1
    At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prio...[show_more]
    [last_updated.last_updated_30] • [promoted]