Talent.com
Director - Membership
Director - MembershipYMCA of Greater Boston • Needham, MA, United States
[error_messages.no_longer_accepting]
Director - Membership

Director - Membership

YMCA of Greater Boston • Needham, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Director - Membership

Department : Center Staff

Employment Type : Full Time

Location : Charles River YMCA

Reporting To : Jaclyn O'Neil

Compensation : $58,000 - $65,000 / year

Description

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Executive Director, this position will drive new membership sales, maximize retention, lead and manage the front desk welcome center staff to improve member engagement. This position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.

Key Responsibilities

  • Working with the Executive Director, plan all welcome center staffing based upon membership sales and revenue goals.
  • Teach and train all staff members how to be a friendly and welcoming presence in the Y.
  • Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
  • Meet and exceed monthly and annual membership sales goals.
  • Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
  • Use Listen First skills to build relationships with members, program participants and prospects.

Model the following Behaviors :

  • Make eye contact with members as much as possible when talking to them.
  • Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
  • Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them.
  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.
  • Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive.
  • Follows up with all terminations and documents results in excel spreadsheet.
  • Assist in grass roots marketing including handing out flyers, working tables at community events, and attending other special events as needed.
  • Perform program and camp registrations as well as membership sign-ups in Spirit, YConnect or electronic registration system.
  • Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe.
  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
  • Attend all staff meetings (mandatory) and be able to work as a team player.
  • Work some nights and weekends as assigned.
  • Perform all other duties as assigned.

    • Skills, Knowledge and Expertise

  • Able to multi-task (helping staff, helping members, answer phone, handle other duties).
  • Strong computer skills. Able to be efficient, proficient and knowledgeable in customer services, and decision making.
  • Able to learn information about each department to better serve potential members and current members or know where to find it.
  • Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships.
  • Able to communicate effectively with adults and children alike.

    • Benefits

    Why work at the Y?

    The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to :

  • Developing your leadership skills in a caring, challenging & diverse working environment.
  • Exploring a wide range of opportunities as you learn new skills and functions.
  • Shaping the future of young children while making a difference each day for our communities and each other.
  • Engaging in YMCA career training programs and working alongside those who have the same passion.
  • A healthy work / life balance
  • Comprehensive benefits including :
  • FREE YMCA Membership for you.
  • Discount on Specialty Programs like Personal Training and Swimming Lessons.
  • Discounted or FREE family membership.
  • Robust Retirement Plan up to 10%. (see eligibility requirement)
  • Health, Dental, and Vision Benefit Package.
  • Vacation and Sick Time (PT receive sick time)

    • #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Director Membership • Needham, MA, United States

    [internal_linking.related_jobs]
    Director of Creative Services

    Director of Creative Services

    Jordan's Furniture • Dedham, MA, US
    [job_card.full_time]
    The Director of Creative Services oversees the development and execution of brand and marketing assets across all channels. The Director leads and manages the in-house creative department, driving h...[show_more]
    [last_updated.last_updated_30] • [promoted]
    FP Movement Key Holder

    FP Movement Key Holder

    FP Movement • Natick, MA, United States
    [job_card.full_time]
    This position is located at 1245 Worcester Street, Natick, Massachusetts, 01760 United States.A Key Holder collaborates with the management team in supervision of store operations functions and lea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Family Partner

    Family Partner

    Wayside Youth & Family Support Network • Framingham, MA, United States
    [job_card.part_time]
    Show your passion by empowering youth and families when joining the Wayside team!.Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director - Membership

    Director - Membership

    YMCA of Greater Boston • Needham, MA, US
    [job_card.part_time]
    The YMCA is for Youth Development, Healthy Living and Social Responsibility.Under the supervision of the Executive Director, this position will drive new membership sales, maximize retention, lead ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Lead

    Sales Lead

    Journeys • Salem, NH, US
    [job_card.part_time]
    Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats, and accessories. With more than 800 stores in all 50 US states, Puerto Ri...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, US Strategic Sales & Analytics

    Director, US Strategic Sales & Analytics

    SharkNinja • Needham, MA, US
    [job_card.full_time]
    Director, US Strategic Sales & Analytics.SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Summer Field Trip Senior Assistant Director - Natick

    Summer Field Trip Senior Assistant Director - Natick

    Steve and Kate's Camps • Natick, MA, United States
    [job_card.full_time]
    Field Trip Dates : 8 / 18 / 2025 (Mon) - 8 / 29 / 2025 (Fri).Field Trip Hours : 8 : 45 am - 5 : 15 pm (actual shifts may vary). At Steve & Kate's, we put radical trust in kids so that they learn to trust themselv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Team Leader

    Associate Team Leader

    H&R Block • North Providence, RI, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Seasonal This Way ONward Sales Associate - Spit Brook Rd.

    Seasonal This Way ONward Sales Associate - Spit Brook Rd.

    Gap Inc. • Salem, NH, United States
    [job_card.full_time]
    In this role, you will engage and connect with our customers by providing excellent customer service.You will be an expert in product and use this expertise to educate, inform, inspire and outfit t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Family Partner

    Family Partner

    NFI Massachusetts • Lowell, MA, United States
    [job_card.full_time] +1
    The parent partner can offer the parent an opportunity to provide perspective and voice during the course of treatment.The parent partner will serve to further increase and maintain engagement with...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director of the Enrollment Management Center

    Associate Director of the Enrollment Management Center

    InsideHigherEd • Lowell, Massachusetts, United States
    [job_card.full_time] +1
    About Middlesex Community College : .Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning.We promot...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    SEL Committee Team Member

    SEL Committee Team Member

    Bellingham Public Schools • Bellingham, MA, United States
    [job_card.full_time]
    TITLE : SEL COMMITTEE TEAM MEMBERS.DiPietro (4), Stall Brook (4), Memorial School (2).Overall goal for this work : Build our capacity to provide high-quality support services for all students, while ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hospice Director

    Hospice Director

    Tufts Medicine Care at Home • Framingham, MA, United States
    [job_card.full_time]
    About Tufts Medicine Care at Home Care at Home is the region's most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and tow...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Resturant Manager

    Resturant Manager

    Denny's • Nashua, NH, US
    [job_card.full_time]
    Denny's is America's Diner, and our employees love feeding people! Not just the perfect breakfast or burger, but feeding the lives of our customers by giving them a place to share great conversatio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate Director, Employer Engagement

    Senior Associate Director, Employer Engagement

    Babson College • Wellesley, MA, United States
    [job_card.full_time]
    The Senior Associate Director, Employer Engagement in the Graduate Center for Career Development is responsible for building and managing employer relationships, identifying partnership opportuniti...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Associate Business Development Manager

    Associate Business Development Manager

    Advantage Solutions • Foxboro, MA, United States
    [job_card.full_time]
    Associate Business Development Manager.US-MO-Saint Louis | US-FL-Tampa | US-AR-Bentonville | US-NC-Charlotte | US-NJ-Edison | US-OH-Cincinnati | US-MA-Foxboro | US-IL-Chicago.Primary Posting Locati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Team Leader

    Associate Team Leader

    New Hampshire Staffing • Nashua, NH, US
    [job_card.full_time] +1
    Our company at H&R Block believes in the power of people helping people.Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to con...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Performance Marketing

    Director of Performance Marketing

    demandDrive • Waltham, MA, US
    [job_card.full_time]
    Director Of Performance Marketing.About demandDrive : demandDrive is a growth-focused B2B sales and marketing organization that integrates data, technology, and creative execution to drive measurabl...[show_more]
    [last_updated.last_updated_30] • [promoted]