Account Manager, North American & International

Account Manager, North American & International

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including :

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Salary range of $75,000.00 to $85,000.00 + Incentive

The Account Manager, North American & International is accountable for the day-to-day relationship with the Clients and Global Managers. This position is also responsible for establishing and maintaining positive, productive customer relations while managing daily resolution of issues. The Account Manager, North American Domestic & International is responsible for collaborating with North American Operations and Sales management and Internal SME's while establishing and maintaining client relationships, coordinating support for clients, directing client strategies, reporting on client relationships, managing the implementation and on-boarding of new client accounts and ensuring a consistently high level of service, quality, and client satisfaction.

Although posted in Tacoma, WA, qualified candidates would be considered in other areas of the country, as long as the candidate is open to a few weeks of travel per quarter. Model and act in accordance with EFW guiding principles and core values. Develop and maintain strong, long-term client relationships with assigned accounts. Research and provide possible solutions for identified issues. Establish and continuously improve processes to ensure excellent customer relations. Ensure compliance with the internal quality policies, procedures, and guidelines. Monitor carrier delays and changes and advise Control Tower management when other carriers must be utilized within the department to achieve more consistent deliveries and better pricing. Manage new client onboards and develop SOPs and IHPs. Assist client in gathering all requested information. Ensure all KPIs are being met and exceeded. Compile data upon request from client. Consistently review EFW network for areas of improvement. Actively work to further develop business between EFW and client. Develop new relationships with assigned accounts through networking and additional opportunity probing. Act as a liaison for any executive client escalations. Coordinate with operations, customer s