Assistant Service ManagerDispatcher – Ford Dealership

Overview

The Assistant Service Manager supports the Service Manager in running the service department efficiently and delivering an excellent customer experience. This role helps oversee service advisors coordinates technician workflow and ensures Ford service standards are followed.

Key Responsibilities

Customer Service & Communication :

Greet customers understand their vehicle concerns and document repair requests

Provide accurate estimates for repairs maintenance and timelines

Communicate status updates to customers throughout the repair process

Handle customer complaints or escalations in a professional solution-focused manner

Ensure customer satisfaction scores (CSI) meet or exceed Ford standards

Service Department Operations :

Assist in managing daily shop workflow to maximize productivity and efficiency

Assign jobs to technicians based on skill level and availability

Review repair orders for accuracy required documentation and warranty compliance

Ensure that Ford warranty and recall procedures are followed correctly

Support the Service Manager in meeting department goals (sales gross profit labor hours etc.)

Team Support & Leadership :

Assist in training coaching and supporting service advisors

Work collaboratively with technicians parts staff and sales departments

Help maintain a positive professional work environment

Administrative Duties :

Prepare and close repair orders

Manage scheduling of service appointments

Monitor parts availability and coordinate with the parts department

Help track department metrics such as efficiency productivity and sales performance

Ensure compliance with Ford corporate guidelines and dealership policies

Skills & Qualifications

Previous automotive service or advisor experience (Ford experience is a plus)

Strong understanding of vehicle systems and repair processes

Excellent communication and customer service skills

Ability to multitask in a fast-paced environment

Strong organizational and leadership abilities

Familiarity with DMS systems (Reynolds & Reynolds CDK Dealertrack etc.)

Ability to read and understand repair orders technical notes and recalls

Valid drivers license and clean driving record

Typical Work Environment

Full-time role usually includes Saturdays

Mix of office / customer-facing work and time spent in the shop environment

Performance is often measured by CSI scores sales numbers and efficiency metrics

Haggerty Ford Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace and will not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics age disability veteran status or any other legally protected status.

Required Experience :

Manager

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1