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Applications and Infrastructure Support Technician- Senior (Multiple Positions)
Applications and Infrastructure Support Technician- Senior (Multiple Positions)State of Wisconsin Department of Revenue • Madison
Applications and Infrastructure Support Technician- Senior (Multiple Positions)

Applications and Infrastructure Support Technician- Senior (Multiple Positions)

State of Wisconsin Department of Revenue • Madison
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  • [job_card.full_time]
  • [job_card.part_time]
  • [job_card.permanent]
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Introduction

We are hiring Applications and Infrastructure Support Technician- Senior positions.

Come and join a team of technology professionals in a challenging and rewarding position as an Applications and Infrastructure Support Technician- Senior. This is an excellent opportunity to join a team that promotes strong collaboration and provides opportunities for personal growth and professional challenge.

As an Applications and Infrastructure Support Technician- Senior, you will implement application changes that enhance productivity and increase efficiency at the Wisconsin Department of Revenue and for the benefit of Wisconsin taxpayers.

Do not wait for the next opportunity to apply. We have an experienced and dedicated team with limited openings. We are looking for people that love to help others and learn something new every day.

Want to learn more about the position and what it is like to work for the Division of Technology Services in the Department of Revenue?

Join our Position Discussion Virtual Event

We have a lot to cover so the events will start promptly, don’t be late! You will learn about the role, how you could make an impact, and what a typical workday day is like. You will have an opportunity to interact with the team and ask questions related to the position. We look forward to meeting you!

Tuesday, January 13, 4 : 00 p.m. CST -

Audio Only : 1-608-571-2209; Phone Conference ID : 623 072 819#

This position is headquartered in Madison at the on Rimrock Road.

About Us

The mission is to strengthen Wisconsin through fair tax and lottery administration, while educating and serving the public, our customers, and communities. As the , we directly contribute to the agency's mission by providing strategic business value through the use of technology.DTS was featured in about the major impact the technology transformation made for the state of Wisconsin.

We strive to be the premier agency in providing innovative, accessible resources, with exceptional customer service built on a foundation of trust inclusivity and creativity. Our team values integrity, knowledge, innovation, empathy, inclusivity, and security.

See what team members have to say about working for DTS :

The state of Wisconsin offers an exemplary , this includes generous paid time off so you can truly have a work / life balance! Our competitive benefits package offers :

  • including at least 3 1 / 2 weeks of vacation / personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
  • Excellent and affordable insurance options for .
  • An with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
  • offering wellness tools and rewards to employees and spouses.
  • A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

To learn more about the total value of the benefits available to employees, please visit our .

Some employees may also be eligible for .

Your Role

As an Applications and Infrastructure Support Technician- Senior, you will help achieve the agency goal of enabling DOR to operate efficiently and effectively.You will be responsible for helping achieve the goals of maintaining, updating, securing, and supporting DOR's applications and technology environment. You will :

  • Install, maintain, upgrade, and provide technical support for servers, applications, databases, on-premises and Cloud-based infrastructure for multiple DOR applications.
  • Identify, troubleshoot, and resolve problems with application and database platforms, storage, operating systems, and networks.
  • Communicate and coordinate extensively with DOR applications development staff, business area representatives, technical support staff and Department of Administration (DOA), Division of Enterprise Technology (DET) infrastructure services teams.
  • Analyze new technologies to deliver new or enhanced systems.
  • Implement IT architecture best practices, policies, and procedures to maintain a high level of application reliability and security.
  • The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and . Watch to see what working for the State of Wisconsin is all about!

    This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.Currently we have two vacancies that we are filling.

    Position Summary

    To see the full list of duties view the .

    Salary Information

    The starting pay rate for this position is between $34.57 - $37.52 per hour ($71,905 and $78,041 annually), depending on experience and qualifications, plus excellent benefits.Use this to see an estimate of the total value of our competitive benefits package!

    The classification of this position is an IS Comprehensive Services Senior, which is in Pay Schedule 07, Pay Range 34. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

    Job Details

    Background Checks : Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

    I-9 Requirements : Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment.The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

    Probationary Period : A period will be required.

    Remote / Telework up to 60%. Note : During probation you will have the opportunity to gradually increase to 60% (i.e., working remotely three (3) days per week, and will report to the 2135 Rimrock Road; Madison WI building, two (2) days per week) within 9 months (of your 12-month probation) based on performance and workload needs. Remote work is intended to be performed primarily in the State of Wisconsin and is subject to change based on business needs.

    Qualifications

    Minimum qualified candidates will have experience in each of the following :

  • Experience supporting on-premise systems in enterprise application environments.
  • Experience supporting cloud platforms services (e.g., such as AWS (Amazon Web Services), Azure (Microsoft Azure), or GCP (Google Cloud Platform)).
  • Experience using scripting languages or programming languages (e.g., Windows Batch, PowerShell, PHP, Perl, Python etc.).
  • Experience deploying server-side applications or databases.
  • Well qualified candidates will have experience in a minimum of one (1) of the following (in addition to the minimum qualifications) :

  • Experience implementing on-premise systems in enterprise application environments.
  • Experience implementing cloud platforms services (e.g., such as AWS (Amazon Web Services), Azure (Microsoft Azure), or GCP (Google Cloud Platform)).
  • Experience creating or implementing automated processes using scripting languages or programming languages (e.g., Windows Batch, PowerShell, PHP, Perl, Python, etc.).
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