Litigation Claims Supervisor (Dallas)

Litigation Claims Supervisor Commercial Auto & Bodily Injury

Position Summary

Join a dynamic and growing organization as a Litigation Claims Supervisor, where you will provide daily leadership and direction to a dedicated team of 69 Litigation and Bodily Injury claims adjusters. This highly visible, on-site role is based in Westlake, Texas .

In this role, you will be crucial in ensuring the consistent delivery of high-quality claim handling and customer service within the Commercial Auto division. You will utilize strong critical thinking and judgment to guide your team in the proper resolution of claims, fostering an environment of accountability, teamwork, and professional development. As a leader, you will coach and guide your team through organizational and industry changes, promoting an entrepreneurial spirit and driving outstanding achievement of unit and company goals.

Key Responsibilities

Team Leadership & Performance Management

• Lead and manage a team of 69 commercial lines claims adjusters to meet or exceed key performance indicators (KPIs), metrics, and best practices on a monthly and quarterly basis.
• Provide clear daily goals and solutions to address challenges in work completion and customer service.
• Offer direction, leadership, and training on coverage, investigations, and claim evaluations, ensuring adherence to company policy and regulations.
• Conduct management oversight and quality assurance reviews on all open claim inventory (both non-litigated and litigated files).
• Authorize reserve and settlement decisions according to established company guidelines.
• Champion a diverse, inclusive, and trusting work environment, encouraging staff to professionally challenge the status quo and identify improvements.

Technical & Compliance Oversight

Required Qualifications

Workplace & Environment

This is an On-Site position based in Westlake, Texas . The ideal candidate must be able to work independently on technical and administrative matters in accordance with company policy and procedures.