SaaS Support Specialist

A company is looking for a SaaS Support Specialist II.

Key Responsibilities

Provide direct, professional customer interaction by responding to incoming service requests and prioritizing urgency

Offer phone and email support to clients while monitoring and driving support requests to completion

Assist in producing and revising documentation and training materials for end customers and internal teams

Required Qualifications

U.S. citizenship is required

High school diploma or GED with a minimum of 2 years of professional experience in a customer-facing role

Proficiency in advanced Excel features, including data analysis, functions, and formulas

Self-starter with the ability to work independently

Ability to prioritize issues based on customer needs and internal objectives