Monitoring and Incident Response Technician

A company is looking for a Monitoring and Incident Response Team Member (Help Desk).

Key Responsibilities

Monitor customer networks and infrastructure, managing communication during incidents

Open tickets, log incidents, and escalate issues as necessary

Coordinate with telecom vendors during outages and document shift turnover communications

Required Qualifications

High School Diploma or equivalent

4+ years of applicable work experience

Ability to obtain and maintain a public trust security clearance

U.S. Citizen

Experience supporting Windows 7, Windows 10, and MS Office 2013