Talent.com
Customer Service Representative
Customer Service RepresentativePolaris Software • Beverly, MA, US
Customer Service Representative

Customer Service Representative

Polaris Software • Beverly, MA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Customer Service Representative – Full Time

Sitestream, a Polaris Software company based in Beverly, MA, is seeking a bright, motivated, and team-oriented full-time Customer Service Representative to support callers and internal operations in a dynamic startup environment. This role is ideal for someone who enjoys wearing multiple hats, takes initiative, and thrives in a collaborative, fast-moving setting.

In this position, you’ll handle inbound and outbound customer calls, answer questions about traffic enforcement programs, process payments, perform data entry and administrative tasks, and assist with any related operational needs.

A friendly, professional phone demeanor is required.

Responsibilities

Customer Support & Communication

  • Answer inbound calls from the public and provide clear, helpful information.
  • Make outbound calls to return voicemails or follow up on inquiries.
  • Assist callers with understanding traffic citation policies for local jurisdictions.
  • Deliver excellent customer service with professionalism and patience.

Processing & Data Entry

  • Process phone payments accurately through the online payment system.
  • Maintain payment records, update customer profiles, and ensure data accuracy.
  • Handle administrative tasks, outgoing emails, and general processing work as needed.

    • Operational Support

  • Adapt to new processes and tools quickly in a startup, multi-hat environment.
  • Assist with additional tasks or projects that support office operations and team workflow.
  • Follow company policies and uphold compliance standards.

    • Requirements

    Skills, Qualities & Must-Haves

  • Excellent communication skills with clear verbal delivery and active listening.
  • Customer service strengths, including patience, empathy, and de-escalation capability.
  • Strong problem-solving abilities and confidence in resolving caller concerns.
  • Technical proficiency with computers, software tools, and call center systems.
  • Accurate and efficient data entry skills.
  • Reliable and organized, with strong time-management abilities.
  • Adaptable and proactive — comfortable with shifting priorities in a startup environment.
  • Team player who collaborates well and supports shared goals.
  • Must pass a comprehensive background check, including fingerprinting (more stringent than a MA CORI).

    • Benefits

    Competitive wages from $24 / hr

    Full benefits

    20 days of PTO

    Community Day

    Moment in Time Day

    Hybrid set up after 6 months of tenure

    Sitestream,a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company’s mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States.  By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.

    Equal Opportunities

    Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

    Please note that we can currently only consider candidates with an existing right to work in the US.

    [job_alerts.create_a_job]

    Customer Service Representative • Beverly, MA, US

    [internal_linking.similar_jobs]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • North Andover, Massachusetts
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Circle K • Amesbury, MA, US
    [job_card.full_time]
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Durham, New Hampshire
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Andover, MA

    Customer Service Representative - Andover, MA

    LAZ Parking • Andover, Massachusetts, United States, 01810
    [job_card.full_time]
    Customer Service Representative - Andover, MA.PayActiv On-demand access to earned wages, get up to 50% of your earned wages immediately. The following programs are available to help support you as a...[show_more]
    [last_updated.last_updated_variable_hours] • [new]
    Service Representative

    Service Representative

    Abacus Service Corporation • Hingham, MA, United States
    [job_card.full_time]
    Lincare is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services, currently seeking a Delivery Driver to join a growing team.Drivers will be responsi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Pharmacy Customer Service Representative - 4 weeks paid training

    Pharmacy Customer Service Representative - 4 weeks paid training

    Professional Staffing Group • Quincy, MA, United States
    [job_card.full_time]
    Pharmacy Customer Service Representative - 4 weeks of paid training.Mostly Remote (4 week training is on-site in Hingham, MA). Cool and exciting work environment.Since 1929, our client has led the h...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Mortgage Customer Service Representative

    Remote Mortgage Customer Service Representative

    MCI • Boston, MA, US
    [filters.remote]
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Commercial Lines Customer Service Representative

    Commercial Lines Customer Service Representative

    IIAN • Boston, MA, US
    [job_card.part_time]
    Commercial Lines Csr Position At King Insurance.The Commercial Lines CSR position we have open at King Insurance is responsible for updating and maintaining current account information on commercia...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    LHH US • Andover, MA, US
    [job_card.full_time]
    LHH Recruitment Solutions is currently seeking a Customer Service Representative who will be responsible for managing customer orders, ensuring accurate pricing, and maintaining data integrity with...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service & Sales Representative

    Customer Service & Sales Representative

    Rustman Agency • Chelsea, Massachusetts, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Customer Service & Sales Representative – Remote | 100% Commission.Are you a people person with a passion for helping others and a knack for sales? We’re looking for a motivated.Customer Service & ...[show_more]
    [last_updated.last_updated_30]
    Customer Service Representative

    Customer Service Representative

    Third Party CS • Boston, MA, US
    [job_card.full_time]
    Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    U-Haul • South Weymouth, MA, US
    [job_card.full_time]
    Customer Service Representative.Location : 666 Bridge St, Weymouth, Massachusetts 02191 United States of America $17 per hr. Are you a people person? Do you love helping others? U-Haul is in search o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    LAZ Parking Limited LLC • Boston, Massachusetts, United States, 02108
    [job_card.full_time]
    Customer Service Representative.Want to hear something crazy? Cars only spend 5% of their time driving.Where do they spend the other 95%? PARKED!. LAZ Parking is one of the largest and fastest growi...[show_more]
    [last_updated.last_updated_30]
    Customer Service Representative - Patient Registration

    Customer Service Representative - Patient Registration

    R1 RCM • Salem, IN, US
    [job_card.full_time]
    Customer Service Representative.Shift Hours : Full Time, Monday - Friday 7 : 30 AM - 4 : 00 PM.R1 is the leading provider of technology-driven solutions that transform the patient experience and financi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (CSR)

    Customer Service Representative (CSR)

    Aspinwall Plumbing & Heating • Weymouth, Massachusetts, United States, 02188
    [job_card.full_time] +1
    Be the Voice of Exceptional Service - Join Aspinwall Plumbing & Heating as a CSR! 💬.Position Title : Customer Service Representative (CSR). Company Name : Aspinwall Plumbing & Heating.Pay Range : $18-...[show_more]
    [last_updated.last_updated_30]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Wakefield, MA, USA
    [job_card.full_time]
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Remote)

    Customer Service Representative (Remote)

    Scale AI • Boston, Massachusetts, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Representative

    Customer Service Representative

    TradeJobsWorkforce • 02475 Arlington Heights, MA, US
    [job_card.full_time]
    As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to p...[show_more]
    [last_updated.last_updated_30] • [promoted]