Talent.com
Technical Support Lead (Rio Rancho)
Technical Support Lead (Rio Rancho)inSync Staffing • Rio Rancho, NM, US
Technical Support Lead (Rio Rancho)

Technical Support Lead (Rio Rancho)

inSync Staffing • Rio Rancho, NM, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Technical Support Team Lead

Pay rate : $25.00-27.00 / hr

Hours : 1st shift-hours may vary. 8 hour working day.

Location : Rio Rancho, New Mexico

Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience, strong communication skills, and the ability to build positive working relationships with both client leaderships.

The Lead will manage escalations, maintain process compliance, support team development, and help drive continuous improvement across ITSC operations.

Leadership Responsibilities

  • Serve as the lead support resource for the OR ITSC team and provide backfill coverage for the PCLD Lead.
  • Act as copoint of contact alongside the Site Supervisor and Client Manager.
  • Handle escalations, advanced troubleshooting, and daily support needs from ITSC technicians.
  • Lead weekly team meetings, communicate updates, and maintain meeting documentation.
  • Participate in leadership meetings with Client representatives.
  • Provide coaching, mentorship, feedback, and performance recognition to team members.
  • Assist with monitoring workload distribution and staffing levels to ensure operational coverage.
  • Support onboarding and hands-on training for new hires and maintain updated training records.

Operational & Technical Duties

  • Provide backfill and hands-on technical support during high-volume or critical periods.
  • Update Scrumban dashboards and ensure compliance with all Scrumban processes.
  • Conduct monthly inventory audits and routine stockroom spot checks.
  • Support ITSC operations, including device deployments, break / fix troubleshooting, and general technical tasks.
  • Ensure accurate ticket updates and documentation within the client ticketing system.
  • Cross-train with other Leads and provide coverage for CORE Leads when needed.
  • Maintain required onsite presentation standards, including wearing a black collared technician shirt.
  • Take on additional responsibilities as assigned to support client needs and operational improvements.

    • Requirements

  • 5+ years of technical experience, with proven lead or supervisory experience.
  • Strong leadership presence, professionalism, and communication skills.
  • Ability to learn new processes quickly and multitask in a fast-paced environment.
  • Excellent customer service and interpersonal skills.
  • Ability to lift up to 35 lbs. and perform physical tasks (walking, standing, kneeling, crawling).
  • Proficiency with Microsoft Office (Outlook, Excel, Word).
  • Experience supporting Windows 8 and Windows 10 environments.
  • Technical certifications (e.g., CompTIA A+) preferred but not required.
  • Drug and background screening
  • Reliable transportation

    • Benefits (employee contribution) :

    Health insurance

    Health savings account

    Dental insurance

    Vision insurance

    Flexible spending accounts

    Life insurance

    Retirement plan

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    [job_alerts.create_a_job]

    Technical Support Lead • Rio Rancho, NM, US

    [internal_linking.related_jobs]
    Locum Nurse Practitioner (NP) - Critical Care in New Mexico

    Locum Nurse Practitioner (NP) - Critical Care in New Mexico

    LocumJobsOnline • Rio Rancho, US
    [job_card.full_time]
    LocumJobsOnline is working with Barton Associates to find a qualified Critical Care NP in New Mexico!.We are seeking an experienced Critical Care Nurse Practitioner for a 3-day locum tenens assignm...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Locums NP - Critical Care / Intensive Care Position in New Mexico

    Locums NP - Critical Care / Intensive Care Position in New Mexico

    HealthEcareers - Client • Albuquerque, NM, USA
    [job_card.full_time]
    Interested? Give Weatherby a call today and speak with one of our specialty-specific consultants for available dates and details. Critical care unit with admissions required.Must manage Swan-Ganz ca...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel CT Tech - $2,106 per week in Albuquerque, NM

    Travel CT Tech - $2,106 per week in Albuquerque, NM

    Triage Staffing LLC • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Travel Radiology : CT Tech Albuquerque.Shift Details : 12H Nights (12 : 00 AM-12 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2756.77 / Week

    Travel CT Tech - $2756.77 / Week

    Pulse Healthcare Services • Albuquerque, NM, US
    [job_card.full_time]
    Pulse Healthcare Services is seeking an experienced CT Tech for an exciting Travel Allied job in Albuquerque, NM.Shift : 3x12 hr nights Start Date : 12 / 22 / 2025 Duration : 13 weeks Pay : $2756.About Pul...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Full-Scope CRNA Roles | Flexible 1099 Options | $370K-$530K+ | New Mexico

    Full-Scope CRNA Roles | Flexible 1099 Options | $370K-$530K+ | New Mexico

    Clinical Magnet • Albuquerque, NM, US
    [job_card.permanent] +1
    Direct Hire CRNA Role $370,000-$380,000 per year in Albuquerque, New Mexico.Clinical Magnet (Part of ICON Medical).An independent, full-scope anesthesia group in New Mexico is offering two CRNA pos...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Support Team Lead (Rio Rancho)

    IT Support Team Lead (Rio Rancho)

    Motion Recruitment • Rio Rancho, NM, United States
    [job_card.full_time]
    Our client is looking for an ITSC Leader (IT Support Team Lead) in Rio Rancho NM 87124.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consult...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2,081 to $2,307 per week in Albuquerque, NM

    Travel CT Tech - $2,081 to $2,307 per week in Albuquerque, NM

    LRS Healthcare • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Support Technician

    Client Support Technician

    Crystal Management | CMIT • Albuquerque, NM, United States
    [job_card.full_time]
    The Kirtland C4 Team is seeking a Client Support Technician to work at Kirtland Air Force Base in Albuquerque, NM.This Tier 1 service desk position is responsible for answering calls, logging incid...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Non-Invasive Cardiology | New Mexico Metro | Loan Forgiveness

    Non-Invasive Cardiology | New Mexico Metro | Loan Forgiveness

    Jackson Physician Search • Albuquerque, US
    [job_card.full_time]
    A locally owned healthcare system in New Mexico is seeking a board certified or board eligible non-invasive cardiologist to join their growing cardiology team. Looking for a place where your money g...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Systems Engineer / Team Lead

    Senior Systems Engineer / Team Lead

    TSymmetry • Albuquerque, NM, United States
    [job_card.full_time]
    Senior Systems Engineer / Team Lead.Tsymmetry is an IT professional services company dedicated to delivering flexible, scalable solutions to our customers around the globe when and where their miss...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel X-Ray Tech - $2,734 per week in Farmington, NM

    Travel X-Ray Tech - $2,734 per week in Farmington, NM

    Atlas MedStaff • Rio Rancho, New Mexico, US
    [job_card.full_time]
    Atlas Medstaff is currently seeking candidates in the X-Ray Tech (X-Ray Tech) profession for a 13 week contract in the Farmington, New Mexico area. Atlas Medstaff is a premier staffing firm dedicate...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Radiology Tech - $2,166 to $2,421 per week in Rio Rancho, NM

    Travel Radiology Tech - $2,166 to $2,421 per week in Rio Rancho, NM

    Prime Time Healthcare • Rio Rancho, NM, US
    [job_card.full_time]
    Now Hiring : Allied Healthcare Rad Tech - Rio Rancho, NM.Contact us for Pay Information.Actual amount dependent upon market adjustments. Are you a passionate Allied Healthcare professional looking fo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Surgical Tech - $1379.79 / Week

    Travel Surgical Tech - $1379.79 / Week

    AMN Healthcare Allied • Rio Rancho, NM, US
    [job_card.full_time]
    AMN Healthcare Allied is seeking an experienced Surgical Tech for an exciting Travel Allied job in Rio Rancho, NM.Shift : 12 hr days Start Date : 12 / 29 / 2025 Duration : 13 weeks Pay : $1379.Job Descript...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Cath Lab Tech - $3,180 per week in Rio Rancho, NM

    Travel Cath Lab Tech - $3,180 per week in Rio Rancho, NM

    AlliedTravelCareers • Rio Rancho, New Mexico, US
    [job_card.full_time]
    AlliedTravelCareers is working with TRS Healthcare to find a qualified Cath Lab Tech in Rio Rancho, New Mexico, 87124!.TRS Healthcare is seeking an experienced Radiology - Cardiac Cath Lab Cath Lab...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Locum Nurse Practitioner (NP) - Critical Care in New Mexico

    Locum Nurse Practitioner (NP) - Critical Care in New Mexico

    LocumJobsNetwork • Rio Rancho, US
    [job_card.full_time]
    LocumJobsNetwork is working with Barton Associates to find a qualified Critical Care NP in New Mexico!.We are seeking an experienced Critical Care Nurse Practitioner for a 3-day locum tenens assign...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2,922 to $3,122 per week in Farmington, NM

    Travel CT Tech - $2,922 to $3,122 per week in Farmington, NM

    Jackson HealthPros • Rio Rancho, New Mexico, US
    [job_card.full_time] +1
    Become a vital part of Jackson HealthPros’ team as an experienced CT Tech! You’ll accurately interpret a physician’s scanning instructions, administer contrast materials, and expertly operate CT sc...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Technical Account Manager

    Senior Technical Account Manager

    Relativity • Albuquerque, NM, United States
    [job_card.full_time]
    The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Representative - Albuquerque

    Customer Support Representative - Albuquerque

    Fidelity • Albuquerque, NM, US
    [job_card.full_time]
    Job Description : Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Customer Support Representatives,...[show_more]
    [last_updated.last_updated_30] • [promoted]