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Help Desk Support Agent
Help Desk Support AgentVirtualVocations • Atlanta, Georgia, United States
Help Desk Support Agent

Help Desk Support Agent

VirtualVocations • Atlanta, Georgia, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Help Desk Support Agent to assist with technical support and software delivery for the Air Force Civil Engineering community.

Key Responsibilities

Identifies, researches, and resolves technical problems

Responds to requests for technical support via phone and email

Documents and tracks problems to ensure timely resolution

Required Qualifications

Bachelor's degree with 2 years of experience in Help Desk Operations, or an associate's degree with 4 years of experience

At least 1 year of experience with JIRA software

Strong computer skills, including proficiency in Microsoft Suite (Outlook, Excel, Word)

Ability to work independently and effectively as part of a team

Familiarity with concepts and practices related to Help Desk Operations

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Help Desk Agent • Atlanta, Georgia, United States

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