Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Standing for full shift

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science with annual revenue exceeding $40 billion . At Thermo Fisher Scientific each one of our 100000 plus extraordinary minds has a unique story to tell. Join us and give to our singular missionenabling our customers to make the world healthier cleaner and safer. Our people share a common set of values - Integrity Intensity Innovation and Involvement. We work together to accelerate research tackle sophisticated analytical challenges improve patient diagnostics drive innovation and increase laboratory efficiency. Each one of us contributes to our unique mission every day!

Location / Division Specific Information

The ImmunoDiagnostics Division (IDD) develops manufactures and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform Phadia Laboratory Systems which supports both efficiency and cost savings in clinical laboratories around the world.

This position is remote and located in the Kansas City MO area .

How will you make an impact

IDD Field Service Engineers (FSEs) provide extraordinary on-site service on highly complicated and coordinated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise teamwork and outstanding customer service.

What will you do

• Provide onsite service including repairs preventive maintenance upgrades and installation of IDD analyzers.
• Travel on short notice to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts : ordering usage returns physical count etc.
• Display integrity understanding tact fairness and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
• Increase technical proficiency level servicing instruments by completing in-person or online training courses.
• Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• May be required to complete other related duties as the need arises and / or assigned.

How will you get here

Education

Associate degree from a Technical or Engineering field in Electronics Biomedical Engineering Electrical or equivalent combination of skills and experience.

Experience

Knowledge Skills Abilities

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 4 - 5