Patient Financial Advocate

About Us

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.

CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

What You'll Be Doing

The Patient Financial Advocate is responsible to screen patients for eligibility assistance programs either bedside or in the ER.

• Assists in the completion of financial assistance applications and obtaining signatures of patients or designee either at bedside, applicable intake office, via the call center or through the mail.
• Asks appropriate screening questions to determine which financial assistance patients are qualified for and clearly identifies documentation needed to support applications.
• Analyzes documentation such as bank statements, tax forms, attestations, etc. to ensure compliance with State regulations.
• Use online insurance eligibility systems to ensure eligibility for assistance.
• Answers telephone calls promptly and courteously using the approved greeting / scripting.
• Voice mail messages are checked and addressed within one hour.
• Accurately interpret patient requests, screen for all appropriate insurance plans, if appropriate, start application over the phone and clearly identify what documentation is needed / next steps.
• All issues are resolved promptly and respond to all questions / comments with empathy.
• Accurately enters data into the State of NJ PE / New Jersey Family Care systems and ensures that all PE / NJFC confirmations are mailed to patients on a timely basis. Accurately enter data into the HMH Financial Assistance workflow system, add appropriate notes to the account and assign an accurate status for timely follow up..
• All Charity Care applications are to be approved or denied within 45 days of submission.
• Open mail, scan documents and enters notes into systems in a timely manner.
• All applications and supporting documentation are scanned into HMH document imaging system in audit ready order.
• Completes daily, weekly and / or monthly reports as required.
• Works in collaboration with our customers, including patients and all applicable HMH departments who have patients that require financial assistance.
• Provides on-site support to various departments screening patients and ensuring successful reimbursement to those departments.
• Attends Get Covered NJ Certified Applications Counselor events as required.
• Other duties and / or projects as assigned.

What We're Looking For

Full Time, Day Shift

Monday - Friday

9 : 00am - 5 : 00pm

What We Offer