Quality Assurance (QA) Specialist Tri County

Salary : $52,000 per year

Position Summary : This is a professional Quality Assurance position with responsibility for assisting in the administration of the agency Quality Management Plan. Effective performance requires a high degree of independent judgment and action under minimal guidance. The incumbent will work with FPOCF’s Senior Director of Quality & Training & peers to identify systemic or gaps in practice identified through internal and external reviews to include In-Home and Out-of-Home Care case management file reviews and adoption related services. The incumbent will be responsible for ensuring quality of services is monitored and tracked, and will assist in the development and implementation of performance improvement plans and track results as necessary.

Technical / Functional Expectations :

1.         (QA) Productivity and Performance Optimization : Participates in Child Welfare Quality Assurance reviews to assure that case management activities are in compliance with Florida Statues, Florida Administrative Code, Children and Families Operating Procedures (CFOP), Federal Requirements, local policy and procedure and other directives.

2.         Quality Improvement Promotion - Essential Function : : Participates in quality improvement activities as a means to improve compliance, efficiency, and effectiveness of service provision to create better outcomes for the children and families served. Participates in special case management reviews in an effort to improve system responsiveness. Assists in staff development. Will also assist in areas of risk management by tracking concerns and preparing reports.

3.         Quality Policies Recommendations - Essential Function : : Identify problems; study standards; evaluate quality outcomes in order to recommend quality policies. Assists in the development of local procedures specific to child welfare case management.

4.         Data Analysis - Essential Function : : Collects, analyzes and tracks data for the purpose of reporting about performance in the domains of child safety, permanency, and well-being.

5.         Customer Service - Essential Function : : Establish and maintain positive working relationships with Family Partnerships of Central Florida customers.

6.         Other duties as required : Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies :

1.            Facilitation : Able to use judgment and provide a processes to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.

2.            Perceptivity : Able to interpret verbal and non-verbal communication; use perceptions to understand and relate to others; perceptively analyze the actions and opinions of others.

3.            Develop Relationships : Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.

4.            Trust and Respect : Able to demonstrate respect and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.

5.            Analyzing : Able to break down problems and information in order to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis.

6.            Self-Control : Able to maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict.

7.            Adaptability : Able to adjust approach when dealing with arrogant or inflexible people; adapt to changes in situation, direction, or people; adjust to needs of others without losing self-esteem.

8.            Integrity : Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values.

9.            Sensitivity : Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

10.         Ethics : Adhere to and model principles and values of Agency and System of Care by being strength-based, solutionfocused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

Business Experience :

1.           Current or Previously Certified Child Protection Professional - Required : This is required in order to serve in this role to understand the process of child welfare and exhibit competency while providing training and file reviews.

2.           Effective verbal & written communication skills : This business experience is required in order to effectively train a wide-variety of training curriculums and for writing effective summaries, and reports.

3.           Analysis : This position must review various data elements and identify trends, root causes, opportunities for training, and areas of strength to assess overall agency performance.

4.           Valid Drivers License - Required : This is required in order to travel throughout the 4 counties for QA reviews.

5.           Research Best Practice Models in Child Welfare : : This business experience is required in order to provide effective and credible recommendations for evaluation related to improving practice.

Educational and Experience Requirements :

1.            BA / BS - Bachelors Degree or equivalent required.

2.            MA / MS - Masters Degree or equivalent preferred.

3.            Florida Child Welfare Practice Model / 2-5 years experience required.

Physical Requirements :

1.        Speaking

2.        Standing

3.        Reading

4.        Listening

5.        Writing

6.        Typing

7.        Sitting

8.        Carrying

9. Reaching

Family Partnerships of Central Florida is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.