Customer Success Manager

Customer Success Manager

EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.

We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it.

Your Job Opportunity

EVPassport is seeking a talented Customer Success Manager to join our team. In this critical role, you'll be the primary relationship owner for a portfolio of EVPassport's commercial and enterprise customers, guiding them from installation to long-term value realization. You will act as a trusted advisor, taking full ownership of the customer journey and collaborating extensively with internal teams to ensure a seamless experience. If you are passionate about building lasting customer partnerships, thrive on solving complex problems, and excel in a fast-paced environment, we want to hear from you.

You will :

• Own the full lifecycle for a diverse book of enterprise accounts, including onboarding, implementation, adoption, retention, and expansion.
• Build trusted, long-term relationships with senior stakeholders, becoming their go-to strategic partner for all things EV charging.
• Act as the central point of contact for your customers, taking full ownership of issues from diagnosis to resolution. You'll coordinate solutions by collaborating with internal teams like Sales, Deployment, Product, and Support.
• Demonstrate a relentless commitment to responsiveness, acknowledging customer inquiries within 24-48 hours and proactively communicating project milestones and resolutions.
• Ask thoughtful questions to uncover root causes, not just symptoms, and transform customer problems into moments that build trust and add value.
• Show initiative in improving our processes; you won't just put out fires but will be resourceful in finding and documenting scalable solutions.
• Deliver clear, confident, and engaging customer communications, from kickoff calls to executive-facing business reviews, translating technical concepts into business-friendly language.

You have :

It's a plus :

Salary : $75,000-$100,000+ applicable variable compensation potential | Placement within this base salary range depends upon several factors, including prior relevant job experience and skill set.

This will be an in person position.

Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions.

Our Values :

EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values :