Early Learning Multnomah Bilingual Family Navigator

Department :

• Community Impact Status : Full-Time, Non-Exempt Annual Salary Range : $50,141 - $64,272 Purpose of this Role   The Bilingual Family Navigator plays a vital role in advancing equitable early learning outcomes by ensuring families—particularly those who face systemic barriers—have access to free, high-quality early learning opportunities, including the state-funded Preschool Promise program.   This position communicates with families in both English and Spanish and helps families find publicly funded preschool and early learning opportunities that meet their needs, supports them through the application and eligibility process, and connects them to additional community resources.
• The Bilingual Family Navigator also conducts outreach and participates in community events to build relationships with community partners, connect with families and increase awareness about early learning opportunities.
• This role communicates with and supports preschool providers participating in the Preschool Promise program and the ELM hub coalitions.  In addition, this position contributes to ongoing improvement efforts by sharing insights about families and preschool providers to help strengthen outreach, enrollment, and engagement strategies.  Working closely with the Senior Manager of Coordinated Enrollment and Community Engagement and the Coordinated Enrollment Manager, this role is part of Early Learning Multnomah, one of Oregon’s 16 Early Learning Hubs that connects and coordinates services for young children and Families.
• Funded by the Department of Early Learning and Care (DELC), the Hubs are designed to align early learning and care services for children from birth to age six—especially those facing barriers due to race, income, language, or geography.
• By centering family voice and aligning priorities, funding and services, the Hubs bring local leaders together to build shared vision and collective action for equitable outcomes.  United Way of the Columbia-Willamette (UWCW) serves as the backbone agency for Early Learning Multnomah.

This is a grant-funded position.  Key Accountabilities   Coordinated Enrollment and Family Eligibility – 60%   Support families through the full application process, including identifying and discussing documentation that verifies income, age, and residency eligibility.  Guide families through uploading required documents to the website, either in person, over the phone or via email  Provide individualized assistance when families submit incorrect documentation or face unique circumstances, helping resolve issues promptly and compassionately.  Respond to phone calls, texts, and emails from families with questions about Preschool Promise (PSP) deadlines, program details, the application process, or specific PSP providers.  Serve as the primary point of contact for families with concerns about their application review, placement, or program options.  Provide exceptional, family-centered customer service throughout the application and enrollment process, maintaining family confidentiality   Communicate with families in both English and Spanish, with strong verbal and written communication skills in both languages  Work with families and PSP providers to resolve issues, advocate for family needs and address any challenges   Community Engagement, Resource Referrals and Relationships Management– 25%    Identify opportunities and attend community events to promote Preschool Promise and increase family participation.  Connect families to additional supports and services, such as food banks, libraries, or SNAP benefits, as needed.  Participate in team planning sessions focused on outreach, enrollment, and community engagement.  Contribute to literacy projects and the development of outreach materials for Preschool Promise families.  Contribute to the improvement and expansion of Preschool Marketplace as a resource for families to find and navigate early learning opportunities  Represent United Way values, brand identity, and community investment perspective in all relations with individuals and community groups  Build relationships that strengthen service delivery   Seek opportunities to build relationships across Early Learning Multnomah and the early learning system   Data system development and maintenance – 15%    Collaborate with Coordinated Enrollment team to develop and update bilingual messages for families including application confirmation, outreach, enrollment information and advertisements  Partner with PSP providers to collect program details and photos to support outreach and enrollment communications  Additional Competencies and Required Skills   Flexible; ability to change focus and priorities easily and prioritize and multi-task in a fast-paced environment   Ability to meet deadlines based on customer needs   Accuracy, thoroughness, and exceptional attention to detail   Strong spelling, grammar, punctuation, and proofreading abilities   Strong organization and planning skills   Ability to work independently with little or no supervision   Exceptional follow-through   Proactive, able to anticipate problems and plan solutions   Ability to review own work, recognize problems and errors, and determine appropriate corrective action   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form   Ability to handle confidential material in a professional manner   Takes initiative, anticipates needs, and works well independently and as part of a team   Results-oriented, self-directed, and personally accountable for expectations, timelines, and measures   Ability to work effectively with culturally diverse individuals and collaborators   Ability to work comfortably in a high activity environment.  Supervision and Working Relationships   Supervisory Direction Received :