Talent.com
Client Coordinator
Client CoordinatorBanfield Pet Hospital • Virginia Beach, VA, US
Client Coordinator

Client Coordinator

Banfield Pet Hospital • Virginia Beach, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks :

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.

The Five Principles :

  • Quality The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency We use resources to the full, waste nothing and do only what we can do best.
  • Freedom We need freedom to shape our future; we need profit to remain free.

    • Hiring Qualifications :

  • Competencies : Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Communication Skills, Client Service Skills, Priority Setting, Time Management
  • Capabilities and Experience : Ability to multi-task, Communication skills, Organizational ability, Problem solving skills, Intellectual ability, Mathematical ability, Computer skills
  • Attitudes : Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency

    • Special Working Conditions :

  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
  • Client needs and work volume may often require more than 40 hours per week.
  • This position requires special hours, including working weekends and evenings.
  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances.

    • Experience, Education and / or Training :

  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

    • We are a drug-free, smoke-free, equal opportunity employer. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

    The pay range for this role is $15.00 - $18.69 Hourly. The specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

    Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits :

  • Comprehensive Medical, Dental, and Vision Insurance
  • Generous Retirement Plans (401(k) and Roth)
  • Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
  • Paid Time Off and Holidays
  • Top-Tier Mental Health and Wellbeing Resources
  • Associate Life Insurance (company-paid) & Supplemental Life Insurance
  • Company-Paid Short- and Long-Term Disability
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • Paid Parental Leave
  • Continuing Education Allowance (for Eligible Positions)
  • Back-Up Child and Elder Care & Family Support Resources
  • Fertility and Family Building Support
  • Digital Exercise Therapy
  • Voluntary Protection Benefits
  • Legal Plan
  • Identity Protection
  • Commuter Benefits
  • Three Free Optimum Wellness Plans for Pets
  • Exclusive Discounts

    • Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (

  • ).
    • [job_alerts.create_a_job]

    Client Coordinator • Virginia Beach, VA, US

    [internal_linking.similar_jobs]
    Medicaid Billing & Revenue Coordinator

    Medicaid Billing & Revenue Coordinator

    Eastern Healthcare Group • Virginia Beach, VA, United States
    [job_card.full_time]
    A leading healthcare organization in Virginia Beach is seeking a Medicaid Coordinator to supervise and perform essential business office functions. The role demands a Bachelors degree in Business or...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Client Success Expert (Remote)

    Client Success Expert (Remote)

    INFUSE • Virginia Beach, VA, US
    [filters.remote]
    [job_card.full_time]
    We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human.We do n...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Broker

    Associate Broker

    Ryan Specialty • Virginia Beach, VA, United States
    [job_card.full_time]
    The Associate Broker is responsible for ensuring the quality and efficiency of brokerage and delivering client service under the guidance of the broker. The role requires engagement with underwriter...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Remote Customer Assistance Coordinator

    Remote Customer Assistance Coordinator

    Triptasticadventures • Virginia Beach, Virginia, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are increasing our remote team and are looking for individuals who thrive with assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related ...[show_more]
    [last_updated.last_updated_variable_days]
    Commissioning Specialist (Eligible for Sign-on Bonus or Relocation Assistance)

    Commissioning Specialist (Eligible for Sign-on Bonus or Relocation Assistance)

    AVI-SPL, Inc. • Virginia Beach, VA, US
    [job_card.full_time]
    AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate?experiences,?create new value, and enable?organizations to thrive and grow.We are the ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Desk Coordinator

    Service Desk Coordinator

    Paul Mitchell Schools • Virginia Beach, VA, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Rudy & Kelly Academy, A Paul Mitchell Partner School is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified ...[show_more]
    [last_updated.last_updated_variable_days]
    Client Service Associate & Team Leadership Experience

    Client Service Associate & Team Leadership Experience

    Pillar Management • Virginia Beach, VA, US
    [job_card.full_time]
    Pillar Management, a marketing firm setting the benchmark for business connectivity support in Chesapeake, seeks a Client Service Associate to drive sales results for AT&T Business solutions.The Cl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Transplant Coordinator (12-16 HR SHIFTS) - Virginia Beach, VA

    Transplant Coordinator (12-16 HR SHIFTS) - Virginia Beach, VA

    LifeNet Health • Virginia Beach, VA, United States
    [job_card.permanent]
    AT LIFENET HEALTH, YOU ARE THE ADVANTAGE.Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innov...[show_more]
    [last_updated.last_updated_30] • [promoted]
    WFH Client Success Protection Plan Specialist

    WFH Client Success Protection Plan Specialist

    AIL • Virginia Beach, VA, US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Globe Life AO Location : 100% Remote (U.Full-Time Overview Globe Life AO is seeking Remote Client Support Specialists to join our expanding, fully remote team. This role is well suited for motivated,...[show_more]
    [last_updated.last_updated_variable_days]
    Accounting & Operations Coordinator

    Accounting & Operations Coordinator

    GBRS Group • Virginia Beach, VA, United States
    [job_card.full_time]
    International Parkway, Ste 180-4, Virginia Beach, Virginia.ACCOUNTING & FINANCIAL OPERATIONS.Process vendor invoices with proper approvals and accurate coding. Maintain vendor records including W-9s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Brand Compliance & Publisher Operations Coordinator - URGENT HIRING

    Brand Compliance & Publisher Operations Coordinator - URGENT HIRING

    C9 Staff • Virginia Beach, VA, United States
    [job_card.full_time]
    Brand Compliance & Publisher Operations Coordinator.Job Title : Brand Compliance & Publisher Operations Coordinator.Job Category : Full-Time (40 hours per week). Job Location : 100% work-from-home.Job ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Client Services

    Director of Client Services

    THE LANGUAGE GROUP • Virginia Beach, VA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Language Group (TLG) is a language services company.We are an award-winning firm, founded in 1999, and located in Virginia Beach. Our people are friendly, hardworking, and self-motivated.It is a...[show_more]
    [last_updated.last_updated_variable_days]
    Patient Care Coordinator (Part Time)

    Patient Care Coordinator (Part Time)

    Best Life Physical Therapy and Sports Medicine • Virginia Beach, Virginia, United States
    [job_card.part_time]
    [filters_job_card.quick_apply]
    Patient Care Coordinator - Part Time.Best Life Physical Therapy and Sports Medicine is the leading provider of outpatient physical therapy and sports medicine in the Hampton Roads Area with four lo...[show_more]
    [last_updated.last_updated_variable_days]
    Client Experience & Journey Coordinator / Remote

    Client Experience & Journey Coordinator / Remote

    Effortless travel solutions ETS • Virginia Beach, Virginia, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are seeking detail-oriented and customer-focused individuals to join our team as.In this role, you will support clients throughout the travel planning process by providing information, coordinat...[show_more]
    [last_updated.last_updated_30]
    Transportation Support Coordinator (Remote) $865$1,195 per week

    Transportation Support Coordinator (Remote) $865$1,195 per week

    American Logistics Authority • Virginia Beach, VA, United States
    [job_card.full_time]
    Transportation Support Coordinator (Remote) $865$1,195 per week.The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Care Coordinator - Eastern Shore, VA Market - Remote

    Field Care Coordinator - Eastern Shore, VA Market - Remote

    UnitedHealth Group • Cape Charles, Virginia, United States
    [filters.remote]
    [job_card.full_time]
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Move On Coordinator

    Move On Coordinator

    SupportWorks Housing • Virginia Beach, VA, United States
    [job_card.full_time]
    A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice.We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Travel Coordinator

    Remote Travel Coordinator

    Jones Express Travel • Virginia Beach, Virginia, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    At Jones Express Travel we are dedicated to offering the best home-based travel business opportunities in the industry.Our mission is to provide exceptional travel products and services while empow...[show_more]
    [last_updated.last_updated_1_day]