Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. In this role, you will handle high-volume business-to-business collections, ensuring prompt resolution of outstanding accounts. This is a Contract to permanent position, offering an excellent opportunity for long-term growth within the company.

Responsibilities :

• Manage a high volume of business-to-business collection calls, averaging 75+ contacts daily.
• Follow up on overdue accounts and negotiate payment arrangements to reduce outstanding balances.
• Collaborate with internal teams to resolve billing discrepancies and ensure accurate account reconciliation.
• Maintain detailed records of collection activities and payment agreements in company systems.
• Utilize effective communication strategies to build rapport with clients while addressing payment issues.
• Monitor aging reports to prioritize collection efforts and meet departmental goals.
• Prepare weekly and monthly reports to track collection progress and identify trends.
• Handle inquiries related to billing and payment terms, providing clear and thorough responses.
• Ensure compliance with company policies and relevant regulations during all collection activities.
• Proven experience in commercial and consumer collections, with a focus on high-volume accounts.
• Strong knowledge of collection processes and billing procedures.
• Excellent communication skills, both written and verbal, to manage client interactions effectively.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Proficiency in maintaining accurate and organized records.
• Familiarity with credit and collections software or tools.
• Ability to work extended hours Monday through Thursday and remotely on Fridays.
• Strong negotiation skills to achieve favorable outcomes for the company.