Collections Specialist

We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. In this Contract to permanent position, you will play a pivotal role in managing accounts and ensuring timely payments while maintaining clear and detail-oriented communication with clients. This role is ideal for someone who thrives in a dynamic, deadline-driven environment and is eager to contribute to the success of the accounts receivable team.

Responsibilities:
• Collect payments to meet monthly and yearly collection goals for accounts over 60 days past due.
• Monitor and manage all accounts within the assigned portfolio, ensuring accurate documentation of collection activities.
• Provide regular updates on aging reports to support weekly and end-of-month performance tracking.
• Collaborate with the Accounts Receivable Manager to remove customers from credit holds and address escalated problem accounts.
• Identify accounts requiring external collection agency involvement and coordinate with the sales team as necessary.
• Reconcile accounts for write-offs or placement with third-party collection agencies.
• Process incoming customer emails and handle internal and external Sales Force tickets promptly.
• Manage mid-size and top-tier customer accounts with precision and attention to detail.
• Perform additional duties as assigned to support the team’s goals.• Minimum of five years of business-to-business collections and account reconciliation experience.
• Proficiency in NetSuite, as well as Excel and Word.
• Strong written and verbal communication skills with attention to accuracy and professionalism.
• Ability to analyze payment trends and take appropriate action to resolve issues.
• Detail-oriented with excellent organizational and multitasking abilities.
• Capable of working independently and collaboratively in a team environment.
• High school diploma required; associate degree preferred.
• Demonstrated problem-solving and negotiation skills to effectively manage collection processes.