Patient Access Representative - Per diem- Flex Job ID 1576436

Job Description

Job Description

We are North Shore Medical Center.

Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.

We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

Position Summary

Essential Functions and Duties :

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient's identification and accurately assigns / identifies medical records.
• Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and / or payment plans.
• Responsible for consistent knowledge and accurate use and execution of the hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites.
• Ensures all hospital and regulatory requirements are met (including but not limited to consents / signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.)
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Required Knowledge & Skills :

Education and Requirements :

High School Diploma or Equivalent required

We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength, and we take our team member's health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.

Must be able to pass Background and Drug Test screenings.