About MediDrive
MediDrive is a rapidly growing NEMT (Non-Emergency Medical Transportation) startup focused on providing a better experience for members who depend on transportation to access healthcare. Our Richmond, VA contact center is central to that mission, and we’re assembling a team of compassionate, detail-oriented Customer Service Representatives who want to make a meaningful difference every day.
THIS POSITION IS ON-SITE AT OUR GLEN ALLEN LOCATION (IN INNSBROOK)
AVAILABLE SHIFTS:
09:00 AM – 5:00 PM
10:30 AM – 6:30 PM
12:30 PM – 8:30 PM
Position Summary
The Customer Service Representative (CSR) handles inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and assist members with empathy and accuracy. This role is highly service-focused, requires strong attention to detail, and is vital to ensuring members reach their medical appointments safely and on time. We are seeking reliable team players who communicate effectively, excel in a fast-paced environment, and are eager to help build a new contact center from the ground up.
Essential Responsibilities
Member Support & Ride Scheduling
Issue Resolution
Accuracy & Compliance
Performance & Teamwork
Qualifications
Required
Preferred
Skills and Competencies
Customer Service Representative • Glen Allen, VA, US
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