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Global Head of Revenue Cycle Process & Technology
Global Head of Revenue Cycle Process & TechnologyElectro Rent • Canoga Park, CA, US
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Global Head of Revenue Cycle Process & Technology

Global Head of Revenue Cycle Process & Technology

Electro Rent • Canoga Park, CA, US
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  • [job_card.full_time]
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Global Head Of Revenue Cycle Process And Technology

Location : Hybrid | Travel Required : Primarily within the US & EMEA / Europe (2535%)

Reports To : VP Of Revenue Operations

Organization Overview

Electro Rent is a global leader in test and measurement equipment rental, leasing, and sales. Backed by private equity, we are in the midst of a multi-phase strategic transformation to modernize our Sales, IT, and Operations functions. Our teams span across North America and EMEA, and we operate in a hybrid technology landscape, featuring Salesforce, Microsoft D365, and proprietary systems.

Role Summary

We're looking for a forward-thinking, systems-driven executive to lead and modernize our global revenue cyclespanning demand generation, opportunity creation through order, order fulfillment, and invoicing. As the Global Head Of Revenue Cycle Process And Technology, you will architect and execute a world-class revenue operations infrastructure, aligning process, people, and platforms to enable scalable growth and enterprise-grade governance. You will collaborate closely with Sales, Marketing, IT, Finance, and Operations teams to drive projects covering process redesign, field enablement and technology optimization (CRM, ERP, analytics).

Responsibilities

1. Revenue Process Ownership

  • Own and continuously improve all Lead-to-Order (L2O) processes globally encompassing lead generation, opportunity qualification and pursuit, quote, and order booking.
  • Work across sales, finance, operations, and customer success to optimize Order-to-Cash (O2C) workflows, encompassing demand signaling, order fulfillment, invoicing and customer success programs.
  • Establish a unified revenue cycle strategy (sales methodologies, processes, and reporting) to enable predictable revenue growth, across all Geographies.

2. Revenue Technology Leadership

  • Act as the Business Owner, and work closely with IT, to oversee the global architecture and roadmap of revenue systems.
  • Evaluate, recommend and drive automation and integration across existing solutions within the broader IT ecosystem (MarTech, CRM, CPQ, ERP, enterprise reporting) to enable frictionless selling.
  • Evaluate, recommend and drive new technology that assists sales enablement and revenue growth.
  • Facilitate regular communication with executive sponsors, ensuring visibility and accountability at the highest levels.

    • 3. Performance Management & Analytics

  • Implement SLAs and KPIs to measure revenue cycle health.
  • Build real-time visibility into revenue health, revenue pipeline, revenue KPIs across lead conversion, pipeline velocity, order conversion and revenue leakage.
  • Partner with Sales, Marketing, FP&A, and IT to ensure data integrity and actionable insights.

    • 4. Change Management & Enablement

  • Develop and execute change management plans to secure stakeholder buy-in and drive adoption of new tools and processes.
  • Coordinate with field sales managers, sales reps, and subject matter experts to deliver effective training programs and communication strategies.
  • Gather feedback from frontline teams to iterate and refine solutions, ensuring continuous improvement.

    • Qualifications

  • 10+ years in Revenue Enablement or Operations, delivering commercial process expertise; global leadership experience preferred.
  • Proven success in scaling enterprise revenue systems and processes across multiple countries and service / product lines.
  • Background in both operational excellence (Lean / Six Sigma / Process Reengineering) and systems (Salesforce, SAP, CPQ, Billing).
  • Proven track record of delivering complex sales transformation or operational improvement initiatives in a B2B context.
  • CRM Expertise : Salesforce proficiency (certifications a plus), with additional experience in D365 or similar ERP platforms highly desirable.
  • Analytical & Technical Acumen : Familiarity with data analytics / BI tools (e.g., Power BI) and comfortable with data-driven decision-making.
  • Stakeholder Management : Exceptional communication and presentation skills, with proven ability to influence C-level stakeholders and diverse cross-functional teams.
  • Industry Knowledge : Experience in equipment leasing, rental, or capital goods is preferred; private equitybacked environments a plus.
  • Availability & Travel : Must be willing and able to travel 2535% of the time to various US and EMEA locations.
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    Of Revenue Cycle • Canoga Park, CA, US

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