Customer Support Specialist

A company is looking for a Customer Support Specialist to join their team in a remote capacity.

Key Responsibilities

Provide multichannel inbound support via live chat, email, and phone, with a focus on high-volume technical execution

Resolve technical issues and provide product feedback while maintaining high customer satisfaction scores

Collaborate with the team to improve internal knowledge bases and support documentation

Required Qualifications

2+ years of experience in a contact center or technical support role within the SaaS industry

Proficiency with Zendesk or a similar CRM

Positive attitude towards AI evolution in the workplace and ability to quickly learn new software

Associate's degree or higher is preferred

A quiet and professional home workspace with high-speed internet and stable VOIP connection