Veterinary Client Service Representative

Description

Client Service Representative (CSR) – Veterinary Clinic | Metro Paws Animal Hospital Skillman | Dallas, TX

Metro Paws Animal Hospital in Skillman (Dallas, TX) is seeking a friendly, reliable, and detail-oriented Client Service Representative (CSR) to join our dedicated veterinary team. As the first point of contact for our clients, you’ll play a vital role in creating a warm, welcoming, and professional experience for pets and their families.

At Metro Paws, we aim to break the mold of stuffy, impersonal veterinary care. We dream big, love everyone, have fun at work, and excel together . We are more than just a veterinary hospital—we are a vision. Our team embraces animals of all species and breeds, and people of all backgrounds, cultures, and beliefs. We go above and beyond to exceed expectations, delivering superb customer service and tailored veterinary care. Above all, we focus on being a place of comfort for our clients and their pets, in both sickness and health.

Some of the responsibilities you will own in this role :

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change

Preferred Qualifications

Benefits

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.