Entry Level Customer Account Representative

Berhane Management Group , a leading marketing firm based in Chattanooga, is presently seeking disciplined and results-driven candidates to serve as Entry-Level Customer Account Representatives under its AT&T sales program. This position offers an exceptional platform for individuals aiming to cultivate expertise in the telecommunications sector through immersive experience in operational functions, strategic customer acquisition, and client relationship management.

As an Entry Level Customer Account Representative, you will serve as the primary direct contact for our AT&T customers, ensuring their satisfaction and promoting the value of essential wireless and internet services. Through a structured training program, you'll develop expertise in AT&T’s fiber internet products, customer relationship management, and direct sales techniques. The Entry Level Customer Account Representative involves actively listening to customer needs, providing accurate information, resolving issues, and establishing lasting relationships that drive customer retention and business growth.

Key Responsibilities of the Entry Level Customer Account Representative :

• Serve as the primary point of contact for AT&T residential customers, delivering prompt and effective support.
• Communicate clearly across wireless and internet services, maintaining professionalism in all customer-facing interactions.
• Listen actively to customer concerns, diagnose service issues, and provide empathetic, solution-oriented resolutions.
• Educate customers on AT&T products and features to maximize value and ensure service optimization.
• Efficiently manage account updates, billing inquiries, and service modifications with accurate documentation.
• Resolve complaints and disputes with professionalism, aiming for timely and customer-satisfactory outcomes.
• Maintain secure and accurate records of customer engagements using designated CRM platforms.
• Collaborate cross-functionally to support customer acquisition and retention strategies while meeting performance benchmarks.