Title: Sr ServiceNow ArchitectMACDILLIONS GLOBAL ENERGY • Austin, TX, US

Title : Sr ServiceNow Architect

MACDILLIONS GLOBAL ENERGY • Austin, TX, US

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Job Description

MACDILLIONS GLOBAL ENERGY

Now Hiring : Senior ServiceNow Architect

Client : Texas Department of Family and Protective Services (DFPS)

Location : Remote (with on-site requirements in Austin, TX as needed)

Duration : 8+ Months

Rate : $65 / hr W2 | $72 / hr C2C / 1099 (Self-Corp Only)

Work Authorization : USC / GC / GC-EAD

References Required : 3 Professional References

Experience Profile

15–20 years total IT experience
3–5 years operating as a true ServiceNow Architect (enterprise ownership—not just development)

Mandatory Work Conditions

Candidates must acknowledge and agree to the following before interview submission :

Selected candidates may be required to physically attend meetings in Austin, TX , sometimes with minimal notice.

Candidates currently residing outside the State of Texas may be required to relocate to Texas if selected and the offer is accepted.

Role Overview

Macdillions Global Energy is supporting DFPS in the delivery and modernization of enterprise ServiceNow platforms. We are seeking a Senior ServiceNow Architect to lead architecture, design, configuration, customization, and implementation activities in alignment with industry standards and best practices.

This role combines hands-on technical execution with strategic architectural leadership , ensuring platform integrity, security, scalability, and alignment with business objectives.

Key Responsibilities

Own the overall architecture, design, implementation, and integrity of the ServiceNow platform

Deliver hands-on configuration, development, customization, and integrations

Act as a senior technical authority and provide quality assurance oversight for all deliverables

Architect and implement ServiceNow solutions across :

ITSM / ITIL

ITBM

ITOM

ITAM

SecOps

IRM

DevOps

Change Management

Lead Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) implementations

Develop High-Level Designs (HLDs) and detailed technical specifications

Design and implement :

Core ServiceNow application modules

Integrations with enterprise systems (Azure AD, SSO, MID Server, REST / SOAP, email)

Secure user-provisioning processes across internal and external systems

ServiceNow security architecture

Provide architectural direction for integration with custom-built, COTS, and SaaS applications

Participate in process flow analysis and redesign with Project Managers

Partner with business stakeholders to optimize workflows using ServiceNow tools

Ensure cross-module configurations do not negatively impact platform stability

Demonstrate deep understanding of ServiceNow data models, tables, and relationships

Perform advanced custom scripting and configuration

Collaborate effectively with remote and distributed teams

Serve as a consultative advisor , sharing best practices and architectural guidance

Required Skills & Qualifications

Hands-on ServiceNow configuration, development, and integration experience

Proven SPM / PPM module implementation experience

Expert knowledge of :

ITSM

ITBM

ITOM

ITAM

SecOps

IRM

DevOps

Change Management

Strong working knowledge of :

User Provisioning

Incident, Problem, Change

Asset Management

CMDB

Service Catalog

Email & Notification modules

Experience architecting inbound / outbound integrations using :

Azure Active Directory

Trusted Sources / SSO

MID Server

REST / SOAP APIs

Email integrations

Excellent verbal and written communication skills , including :

Leading ServiceNow implementations

Presenting to executive leadership

Mentoring and training junior staff

Preferred / Nice-to-Have

Enterprise and public-sector ServiceNow project experience

ServiceNow System Administrator and / or Implementation Specialist certification

Strong technical documentation skills (Design, Implementation, Configuration Plans)

Experience implementing core ITSM process areas :

User Provisioning

Incident

Problem

Change

Request Management

Service Catalog

CMDB

Working knowledge of Java, JavaScript, SQL

Apply or Refer

Macdillions Global Energy – Recruitment Team

jobs@macdillionsge.com

www.macdillionsge.com

Referrals are welcome. Qualified candidates will be contacted promptly.

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