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Collections Specialist
Collections SpecialistFrontier Waste Solutions • Corpus Christi, TX, United States
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Collections Specialist

Collections Specialist

Frontier Waste Solutions • Corpus Christi, TX, United States
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  • [job_card.full_time]
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What We Do!

We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer service, starting with our hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.

As they say, "There is no business, like trash business."

What We Are Looking For!

COLLECTIONS SPECIALIST

About Frontier Waste Solutions

Frontier Waste Solutions is a leading provider of environmental and waste management services across Texas. Our mission is to deliver sustainable, safe, and customer-focused waste solutions for communities, businesses, and municipalities. We are committed to excellence in service and innovation in our operations.

Position Summary

We are seeking a detail-oriented and motivated Collections Specialist to join our finance team. The Collections Specialist will be responsible for managing and resolving outstanding accounts receivable, maintaining customer relationships, and ensuring timely payments from clients. This role plays a critical part in maintaining healthy cash flow and supporting Frontier Waste's financial goals.

Key Responsibilities

  • Monitor customer accounts for overdue payments and initiate collection activities via phone, email, and mail.
  • Proactively communicate with customers regarding past-due balances, payment plans, and billing issues.
  • Resolve billing discrepancies and disputes in a timely and professional manner.
  • Collaborate with the billing team to ensure accurate invoicing and account records.
  • Maintain accurate records of customer interactions and collection efforts in the company's CRM or accounting software.
  • Prepare regular reports on collection activity and outstanding accounts for management review.
  • Follow and enforce Frontier Waste Solutions' credit and collections policies.
  • Recommend accounts for escalation, legal action, or write-off, as appropriate.
  • Support finance department initiatives and process improvements as needed.

Minimum Qualifications

  • 2+ years of experience in accounts receivable, and collections.
  • Excellent communication and negotiation skills.
  • Strong organizational skills with attention to detail and accuracy.
  • Proficient in Microsoft Office Suite (especially Excel); experience with billing / accounting software preferred.
  • Ability to handle difficult conversations with professionalism and tact.
  • Must know how to run and put together weekly reports for collection efforts.
  • Bilingual (English / Spanish) a plus.

    • Physical Requirements

  • Sitting for 6 - 8 hours a day.
  • Standing, walking, bending, kneeling, stooping, and climbing.
  • Ability to lift and move items up to 10 pounds.

    • Education

  • High school diploma or equivalent required; associate or bachelor's degree in business, finance, or related field preferred.

    • Why Join Frontier Waste Solutions?

  • Competitive pay and benefits package
  • Growing company with opportunities for advancement
  • Supportive and team-oriented culture
  • Making a difference in local communities through essential environmental services
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