Sr. Customer Service RepresentativeNebraska Staffing • Omaha, NE, US
Sr. Customer Service Representative
Nebraska Staffing • Omaha, NE, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]3+ years of customer service experience, preferably in a senior or lead role. Strong communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Ability to handle high-volume inquiries and multitask effectively. Demonstrated problem-solving skills and attention to detail. Experience in mentoring or training team members is a plus. High school diploma or equivalent required; associate or bachelor's degree preferred.
Senior Customer Service Representative
Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative to join their team on a contract-to-hire basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional service. The successful candidate will play a key role in supporting our customers, resolving complex issues, and mentoring junior team members.
Key Responsibilities :
- Serve as a primary point of contact for customer inquiries via phone, email, and chat.
- Resolve escalated customer issues with professionalism and efficiency.
- Provide guidance and support to junior customer service representatives.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Collaborate with internal departments to ensure timely resolution of customer concerns.
- Identify process improvement opportunities and contribute to team initiatives.
- Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.
Requirements Qualifications :
If you enjoy helping others, problem solving, and have excellent communication apply today!
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Customer Service Representative • Omaha, NE, US
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