Assistant General Manager - Cleveland Market

Job Description

Job Description

Description :

In 1934, “Pop” Swenson had a dream. He wanted to serve folks the best burger possible with fresh beef, all while standing out from the crowd and not being just another burger joint. Since then, our signature Galley Boy has won multiple awards and we are continuing to add new locations, along with multiple Food Trucks and Ghost Kitchens. Our business is expanding rapidly and as a result, we need fun and energetic team members that share our passion for perfection to join our growing team. If you possess an internal drive to be better than the rest and be a little bit different while having fun making new friends, then you may just be a natural SWENATIC, and we want to meet you!

What's a SWENATIC?

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Essential Job Duties :

• Maintains all leadership responsibilities of the stand when General Manager is absent.
• Direct departmental responsibilities as designated by the General Manager.
• Ensures management and team members adhere to operational systems and procedures. Ensures product availability. Accurately performs all administrative duties to include daily, weekly, and periodic company financial reports in a timely fashion. Reviews, analyzing profit and loss statement on a period basis.
• Responsible for diagnosing opportunities and developing an action plan to correct deficiencies.
• Identify and develop team members by providing ongoing feedback establishing performance expectations and by conducting performance reviews.
• Prepare schedules and ensure the restaurant is staffed for all shifts and maintain an accurate and up-to-date plan of restaurant staffing needs.
• Proficient in inventories, schedule writing and labor management.
• Responsible for effectively onboarding and training team members to brand standards.
• Continuously coaches, provides feedback, and develops team members to build two quality restaurant teams.
• Responsible for schedule developments and positioning team members.
• Responsible for attracting, selecting, and retaining team members. Manage and coach kitchen crew, kitchen supervisors and curb servers to support operational success.
• Responsible to direct crew, always assign duties and perform quick service and friendly service to customers and internal team members.
• Maintain all standards of excellence in the restaurants in alignment with the quality of the food, friendliness of service, cleanliness of facility and safety of team members and guests to meet or exceed brand standards in every aspect of the restaurants.
• Ensures that team members follow all recipes, procedures, and policies of the company.
• Responsible for driving guest satisfaction and local store marketing programs. Leads the investigation and resolution of guest complaints and feedback.
• Enforce sanitary practices for food handling, cleanliness and maintenance of kitchen and kitchen equipment.
• Ensure compliance with operational standards, company policies, federal / state / local laws, and
• ordinances.
• Ensures equipment operates efficiently and the facility is maintained according to company standards.
• Inspires and coaches to drive excellence around core operations procedures on each of their shifts (examples including but not limited to shift accountability, product projections, repairs and maintenance spending / upkeep, cost of sales / cost of labor controls)
• Consistently exhibits the actions / behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all Above Stand Leadership and their assigned representatives; always represent Swensons Drive-In Restaurants, LLC as a professional in every aspect of performance.
• Support the General Manager with any additional duties as assigned or required.
• Always promote and adhere to the Swensons core values and mission statement.

ADA Requirements / Physical Standards :

Ability to safely place plates, utensils, pans, and cases on both high and low shelves.

Benefits :

Requirements :