Field Service Technician

Field Service Technician Ii- Dallas

Location : Dallas, TX

Company : Andersen Corporation

Posting City : Austin, TX, Dallas, TX, Garland, TX, Houston, TX, Remote, TX, San Antonio, TX

Ref # : 9690

Job Category : Field Service

State : TX

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.

POSITION SUMMARY :

Responsible for the delivery / execution of Enterprise service solutions that elevate the Customer Experience throughout the Dallas territory. To represent the Andersen brand and encourage / promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

POSITION PRIMARY RESPONSIBILITIES :

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer's environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance. Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal / external). Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

POSITION MUST HAVE QUALIFICATIONS :

POSITION NICE-TO-HAVE QUALIFICATIONS :

POSITION PHYSICAL REQUIREMENTS SUMMARY :

COMPENSATION : Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $30.55 - $44.25 / hour.

CULTURE AND BENEFITS :

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to :

PROFIT SHARING : In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP : At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER : Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.